Thank you very much! Great service!
We were very happy with the way we were greeted and the service we received was excellent.
Jerrad did a great job from start to finish and we can’t thank him enough.
Pyay was extremely helpful during my latest visit and has always answered my questions in the past. Keep up the good work!
Everyone is always courteous and helpful. Thanks!!@
Very wrll pleased with my service
Appreciated the time John spent to diagnose the problem, figure out the issue, and resolve it.
Thanks for your service.
Always a pleasure to do business with Mr Geiger
Everyone is always so nice and respectful when it comes to keeping my care clean! I love the videos I get updating me on where things stand, how soon I’ll need different things.
When I scheduled the 15,000 mile service, we discussed the minor issues I have had with my 2024 Tundra. Specifically - the rear center seatbelt alarm goes off and I buckle that belt to quiet it. It was indicated that the tech could take a look at it with the tire rotation (15k mile service). While checking in, we asked about the seatbelt. We were told it was in the notes to look at it. Then we were told they would need the truck a minimum of 3-4 hours to look at the seat belt issue.
Obviously, we could not wait 4 hours in the lobby. Then, when the truck service was complete, the service department did not inform my wife waiting in the waiting area that it was complete. Instead, they called my phone to let me know, and I had to call her to let her know.
I was the first one there at 730 in the morning, service manager told me my car would for sure be done by my 1130 lunch break, he said it was super fast and easy, maybe an hour tops. I started getting emails around 9am saying they were working on my car and it needed air filters I said no to that service. So 1130 rolls around with no word. I call 2 times with no answer. So I finally show up at 12:15, to everyone saying we don't know why its not done. It should have been done hours ago. Finally at 1pm I get to my car, witch has oil glove prints all over the driver door and under the driver window i finally rolled out of the shop got back to work 15 minutes late from my lunch. So I did not have a good experience nor will I recommend anyone coming to Evans toyota, and if I ever come back I will request Hailee smith never touches my vehicle while it's there.
Service was very late in getting done in a timely manner!!
He was terrific! Very personable, professional.
I have been there twice in last 6 months to program a new key fob. They said fob was bad. They said I needed to get different fob that they said would work. Needed to be ordered. It took 6 months to come in. Frankly I gave up. Thought it got lost. Got call new fob in. Went in yesterday and they couldn’t program it. They wanted me to buy $170 to run diagnostics to see what the problem was. Why should I pay. It is your failure. This is after a 2 hour wait. No customer service. U run diagnostics and then tell me what’s wrong. Maybe I would pay for that part. U guys are supposed to be the best. U couldn’t program 3 different fobs over a 6 month period. I’m not happy.
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