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Real Reviews From Verified Customers

Service Center Review Summary

5 star 904 reviews 61%
4 star 336 reviews 23%
3 star 51 reviews 3%
2 star 76 reviews 5%
1 star 109 reviews 7%
Review Us
Joel H.
4 out of 5
8/15/2023
The video review by the technician is a nice touch.
Randall N.
2 out of 5
8/15/2023
I realize you are using new software to provide better service. I suggest you review your use of the videos for documenting problems to show the customer, not waisting the technician time documenting nothing. I asked for an oil change and was handed a $1000 list of recommendations that were completed 20000 miles earlier or not due for the next 15000 miles. Isn't the vehicle history consulted or is this just high pressure profiting? I have had service at this location for 12 years and wish to continue the relationship. Waiting almost 2 hours for a 30 minute billed service is not the usual customer service I expect.
Janice H.
1 out of 5
8/15/2023
I waited for two and a half hours and they didn’t even complete all the things that needed attention.
Jerry L.
1 out of 5
8/11/2023
I was there 10 minutes before and it took an hour and a half for an oil change. Greater was great.
Georgeann N.
5 out of 5
8/11/2023
Kim does an excellent job; she is knowledgeable and helpful.
Karen S.
5 out of 5
8/11/2023
Professional staff, quick service and friendly environment
Lisa B.
2 out of 5
8/11/2023
I’ve always liked having my car serviced at Toyota of Warsaw. However, this last experience was so sterile. Everything is computerized. One thing that stood out in the past is that you were so people friendly. Very personable. Now, I feel like I’m on a conveyor belt in a long line of customers and I’m just waiting my turn. Another change is they now charge a 3% fee if you use a credit or debit card. I really hope they can balance out the technology and people friendly atmosphere.
Claude M.
4 out of 5
8/11/2023
Don’t send the survey
Mark W.
1 out of 5
8/11/2023
Maybe it's a toyota problem , but the solution suggested to take my car to Canada to be fixed is not acceptable.
Sylvanna B.
4 out of 5
8/11/2023
Kim provide wonderful service. They were utilizing a new system to provide updates to customers and she was very helpful and informative. Overall, the experience was great. One small side note is that we were not informed that credit card transactions would have an extra 3% charge added before we arrived for our service. We had planned to pay by debit card so it didn’t impact us directly but making sure to inform customers before arrival would be beneficial.
Jason B.
5 out of 5
8/10/2023
Always have a five star experienced with the service department. Thank you Toyota Warsaw service department.
Lewis F.
1 out of 5
8/10/2023
With your new system, you are installing you are charging 3% on payments made with a credit card with no prior warning to the customer.
Not Provided.
5 out of 5
8/10/2023
Great team
Chuck R.
4 out of 5
8/8/2023
Very pleasant, but also knowledgeable on questions I asked him. Please give me a trade in quote on our 2016 highlander limited hybrid.
Jack F.
1 out of 5
8/3/2023
I believe that a new gas cap should have been tried prior to the expensive diagnostic test being done. I suggested that to Mr. Munoz when I gave him the keys to my car. As a foot note I have experienced this problem with two other vehicles I have owned prior. One a 1999 jimmy and a 2004 Jeep wrangler. Some times common sense prevails and it would have saved this 85 year old senior $140
Ina M.
5 out of 5
8/3/2023
Well done!

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