Lexus of Valencia Auto Repair Service

Hector provided excellent customer service. He went out of his way to make sure that the service was comprehensive.

Hector was friendly and very knowledgeable. Took his time answered all our questions

Yes, Hector was great as well as the service.

Today's service took about 2:45 which is much longer than when I first got the car. Even with the appointment, it took a long time. The lifetime oil change is a good deal, but with this much time waiting, I'm starting to not feel good about this purchase.

Very professional, friendly and helpful. Thank you

Incredible service. Friendly, efficient and made me feel valued as a customer.

Service is not as good as it used to be.

Jesse provided superb customer service!

thank you

I was not too happy. I waited 4 1/2 hours to change the oil in my vehicle. I had an appointment at 1:30. I arrived at 1:15 and I left your place approximately 545.

He was great

Good service

Thanks

When I was checking in, I was left to sit in the car for about 15 minutes. There was absolutely no one in the service area. When the car was ready, I got a call telling me it was ready, but when I called back to ask some questions about the service I spent two hours calling every service manager, and all I got were offsite people who said there's nothing they can do to connect me to an actual person. I haven't left several messages for the service manager who didn't call me back. I understand that my service advisor was not in that day, but you think that there is a team approach or someone else could've called me back. Then when I turned in the rental today, I was left sitting in my car for about five or 10 minutes before anybody acknowledged and asked me what I was doing there. Also, I don't know to what extent you guys clean the vehicles, but the vinyl above the dash between the windshield and the dash was filthy. Nobody even took a rag to it. Also, the rental car smelled like smoke and gave me a headache.

Hector did a great job! He was friendly and very knowledgeable in his explanation of what my vehicle needed.

First time with Jesse! Loved his hospitality. Very welcoming and easy to talk to! Felt like he was genuine like he really wanted to help me!! Thank you for the great service!!

Thank you Jesse! Superb customer service!

Thank you

All went well. ????

Jesse provided quick and friendly service. He explained the process and what to expect. I received a message and call when the car was ready for pick-up. The process was smooth and efficient. Thank you Jesse.