Service Center

Real Reviews From Verified Customers

Nancy R.
5 out of 5
1/15/2026
Excellent service today. Thank you Jesse!
Dolores H.
5 out of 5
1/13/2026
I am a very satisfied customer, your Advisor Mr Colon is very professional Very knowledgeable and make you feel very welcome I will give Him a 10 rating in everything. . Thank you.
Vira W.
5 out of 5
1/13/2026
I am very satisfied. Thank you
Ronnie B.
5 out of 5
1/11/2026
Jake, help in all question and I was very satisfied with his help. Thank you much.
Oscar L.
5 out of 5
1/10/2026
Service was great. Was a pleasure having Guilligan,Yee, he was very friendly and mindful of my time. Was great to talk with him made me feel very welcomed. Will definitely recommend him as my service representative.
Ahmad A.
5 out of 5
1/10/2026
Jake is a super nice customer representative and is very helpful in providing accurate information to the customer.
Jenny C.
2 out of 5
1/10/2026
Wrong person, my car was not in the sho
Patrick E.
4 out of 5
1/10/2026
Our service advisor, Gil Lee, truly represents Lexus as a fantastic brand ambassador, and stands out as a most personable service expert. I can’t think of a more qualified and knowledgeable person to handle any Lexus automobile service tasks. Lexus of Valencia is very fortunate to have Gil on their staff. Would rate as an 11, on a scale of 10!
John J.
5 out of 5
1/10/2026
I appreciate Jesse, he is always very pleasant and helpful.
Stephanie L.
5 out of 5
1/9/2026
Jesse was extremely helpful in assisting me with my car service.
David R.
5 out of 5
1/9/2026
Most certainly. Jesse was fantastic!
Jose Angelo.
5 out of 5
1/8/2026
Mr. Yee’s service is very good. I will come back and see him again for future services of my car.
Otilio P.
5 out of 5
1/8/2026
Very good job.
Brian W.
4 out of 5
1/8/2026
I was completely satisfied with the customer service that I received today from Guilligan Yee. He was friendly and thorough when checking the vehicle in. He made sure I was aware of what services would be completed. He notified me when the service was completed. When picking up the vehicle, he made sure I was aware of services completed, status of vehicle inspections. I was very pleased with the services provided and I will request that Guilligan Yee assist me on my next visit. He is a great representative for the service department at Lexus.
Mrey43 R.
5 out of 5
1/7/2026
Jesse was awesome…very friendly and efficient…he took care of everything and answered all my questions.
Gilma M.
5 out of 5
1/7/2026
I'm very satisfied with the service . Thank you.
Michael O.
5 out of 5
1/7/2026
Service was quick and addressed everything needed
Beverly O.
4 out of 5
1/7/2026
I have been a long time customer in service department and my past service staff retired last year. Jake was my service advisor and he was attentive, pleasant, and dedicated to making sure all service needs were covered at a high standard.
Vincent F.
5 out of 5
1/7/2026
Jesse Colon was very instrumental in making my experience phenomenal. Very helpful and understanding, a truly great addition to the Lexus team. Looking forward to the survey when it arrives. Thank you! Jesse
Marie F.
5 out of 5
1/6/2026
Jesse is irreplaceable! Very honest trustworthy reliable gives time ans attention with very sound advice and professional!

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