David was exceptional. Thank you very much
Always very pleased with the wonderful service provided by Scott!
David is always very attentive and provides consistent excellent customer service. He keeps me informed about my car and any issues that need addressed. Thank you!
As usual David was great!
Very professional and knowledgeable
Bryon was pleasant and professional, easy to work with. He made the entire process easy and seamless.
Edward is amazing. He never ceases to amaze! Thank you for being amazing and always making sure our expectations are met and exceeded. He’s the best! Lexus is lucky to have him!
David was very professional and assertive and detailed and I really appreciate his friendly and great service!
He had my paperwork ready when I dropped off my car which saved my time. I had to go back after picking up my car because “check engine See dealer “.Even though he had to leave when I went back he took time to resolve my problem before he left.very satisfied with his service.
Asked how to use and or operate dash camera. David sid try but was unsuccessful as 8 digit code was not known for access and therefore un usable
Excellent service, as always. We appreciate Scott always taking the best care of our vehicles
Edward is is very knowledgeable and professional as my service advisor
Excellent customer service!
David has been great to work with! He’s honest, helpful and very considerate. I only schedule service appointments with him. He is a GREAT addition to the Lexus Service Team!
I purposely set my personal belongings in a specific way so I could tell if someone had gone through them, when I got my car back someone was clearly rummaging through my things. I also was asked if I wanted a car wash which I said yes to & my car was in worst condition than I had dropped it off. I had gotten a wash only the weekend prior. Also I called David he said he’d call me back, never did, I followed up & left a voicemail & I still never heard from him. I also spoke with Simon in Finance who said he would call me Monday about a separate issue & also never heard from him. Honestly Lexus of Valencia has been nothing but bad experience after bad experience from day one. I regret resigning my lease, you guys do not care or take care of your customers. Highly do not recommend.
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