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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 210 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Jeff S.
1 out of 5
7/20/2025
The length of time to diagnose an issue which was already diagnosed a few weeks prior seemed to be extreme.when it came time to finally pick up my truck the maintenance needed message was still on and I needed to go back in and have someone come out to reset my truck.
Lynn L.
1 out of 5
7/20/2025
I waited nearly 2 hours for an oil change. When my car was done, I was sent recommendations (battery terminals were corroded) that should be done. This recommendation should have been sent to me immediately so it could have been addressed BEFORE my car was done. Upon entering my car after service, there was a very large greasy hand print on the hood of my car. In addition, the plastic seat cover, paper floor mat and service ticket was left in my car. I’ll I ask is to receive my car in the same condition that it was in when I left it. This is unacceptable and is the worst service I have ever received from a Toyota dealership!
Darin B.
5 out of 5
7/20/2025
Well done! Quickly and friendly!
Steve D.
5 out of 5
7/20/2025
Scott has always done a great job for me and my family, and the reason I keep coming back.
Travis V.
5 out of 5
7/19/2025
Easy. Friendly
Jason H.
5 out of 5
7/19/2025
Thank you!!! Neil you are the best!
Yassah C.
5 out of 5
7/19/2025
Thank you for making things easy for me, as I had a lot going on yesterday.
Ashley A.
5 out of 5
7/19/2025
No complaints, good service, pretty fast too.
Mark B.
1 out of 5
7/18/2025
When making the appointment, I was verbally told the oil change would cost approximately $75. This was confirmed by the advertisement on the Cashier’s counter when paying for the service. However, the bill was more than $140 for the oil change. I feel very misled.
Comfort M.
5 out of 5
7/18/2025
Thank you
Karen L.
5 out of 5
7/18/2025
Quick and professional service and very sociable! Thanks Nicholas!!
Jay Z.
2 out of 5
7/18/2025
Service was good but the time it took was way to long i was a mechanic at one time so I have a good idea how long it should take over 2 hours to rotate tires and inspection is to long
Randy A.
4 out of 5
7/18/2025
Went pretty good
Ralph B.
5 out of 5
7/18/2025
Yes. Very much so. Fast and efficient service. Nick was great.
Alyssa D.
3 out of 5
7/18/2025
Beyond Satisfied. I just wish I was offered prepaid maintenance. ????
Thomas G.
4 out of 5
7/18/2025
Aaron promised to get me through quickly due to an unexpected work commitment I had, and he did, plus his explanation of the additional service agreement with very satisfactory.
Deborah G.
5 out of 5
7/18/2025
Again, thank you for the excellent service.
Timothy N.
4 out of 5
7/18/2025
I have recently returned to Carlson Toyota. I purchase several cars there. I had them serviced and had a good relationship with Scott. I owned a 2004 Tacoma. I drove it until 2024.
Sanjay A.
5 out of 5
7/17/2025
great mustache, even better service
Michelle L.
5 out of 5
7/17/2025
Always great customer service. Work is done in a timely manner. Everything being done is explained. Great service.

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