Service Center

Real Reviews From Verified Customers

Steven E.
5 out of 5
7/23/2025
Great customer service by everyone!
Kathleen B.
5 out of 5
7/23/2025
Thank you
Paulette E.
5 out of 5
7/23/2025
Great service! Thank you Nick!
Mark M.
1 out of 5
7/22/2025
Service seemed a bit slower than I am historically used to at Carlson Toyota. Took almost 90 minutes for an oil change and tire rotation and I was the second customer in the door that morning.
Jean B.
5 out of 5
7/22/2025
Brandon was very personable and patient He made a very good impression!! He answered my questions and was helpful!
Patrick S.
4 out of 5
7/22/2025
I don't like doing surveys. Please don't send one.
Olu L.
5 out of 5
7/22/2025
Neil was professional and courteous in his approach. His assistance was greatly appreciated.
Tonya S.
5 out of 5
7/22/2025
Thank you
Cynthia C.
5 out of 5
7/22/2025
Fast, professional, courteous, honest service. That’s why I keep coming back to Carlson Toyota. I trust you guys. The service rep was awesome!
Duane C.
2 out of 5
7/22/2025
Painful
Bernard H.
5 out of 5
7/22/2025
Very thorough and helpful
Kevin P.
4 out of 5
7/21/2025
Service was very quick, and staff was friendly. I was kept updated on the status of vehicle and could view the inspection report via text messages.
Tracie W.
5 out of 5
7/21/2025
Mr Schafer completed a very impressive, thorough examination of my car. I am pleased with the service provided.
Kyle S.
2 out of 5
7/20/2025
Aaron Newelle did good. My issue is with Carlson / Toyotacare policy. This was my first service appointment (5kmiles) after purchase. When I bought the car, Carlson put a sticker (with their name on it) stating to change the oil at 5k or 6 months. Now that I schedule the 5k/6month appointment they say that they don't change the oil at 5k, need to wait until 5k. At a minimum, this is confusing. I also am anticipating that while I'm under Toyotacare the frequency will be 10k, but after that has ended then Carlson will want to change oil every 5k. Typical dealer shenanigans.
Arne K.
5 out of 5
7/20/2025
Great service
Shah K.
1 out of 5
7/20/2025
We were not communicated transparently that what services will be performed. We only wantee oil change and tire rotations done but we were surprised to be asked to pay a huge bill for the services we never requested.
Enrique R.
1 out of 5
7/20/2025
Some extra charges that were not my responsibility.
Edith G.
4 out of 5
7/20/2025
He explained what they did in a friendly manner with a smile on his face. Pleasant and informative. I told him I appreciated his manner. I left feeling uplifted. No pressure. Will follow up in the fall.
Sara S.
4 out of 5
7/20/2025
Very professional and gave me excellent information on maintenance for me to complete on my vehicle.
Heidi D.
5 out of 5
7/20/2025
Thank you so much for the really great service yesterday. I would definitely recommend you to anyone

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