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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3967 reviews 59%
4 star 1373 reviews 20%
3 star 208 reviews 3%
2 star 515 reviews 8%
1 star 640 reviews 10%
Review Us
Herzon A.
5 out of 5
9/18/2025
Great service
David H.
5 out of 5
9/17/2025
Nick was very thorough and professional with me.
John B.
3 out of 5
9/17/2025
After the service, my car was parked outside and I was told where to find it. I did, but it had a message “ready to fuel” and would not move. Service guy came out, but I found the problem before he arrived. Whoever drove it out and parked it, popped the gas filler cover.
Tim M.
5 out of 5
9/17/2025
Great caring customer service!
Darrel G.
5 out of 5
9/17/2025
Very thorough and provided good clarity.
Renee O.
5 out of 5
9/17/2025
Thanks again for helping me maintain my car AND a carwash to boot.????
Jean C.
4 out of 5
9/17/2025
Very helpful and knew our car history and the issue we had with the cabin filter. Quick service as well.
Rebecca M.
2 out of 5
9/17/2025
My coupon was not honored
Cheryl B.
4 out of 5
9/17/2025
positive
Kristine K.
2 out of 5
9/17/2025
Prefer more ability to talk to someone versus over texting. Very happy with getting my car taken care of without an appointment. Not so sure about calling into a service instead of actually talking with Carlson Toyota staff. Makes it a little less personable.
Julaine N.
3 out of 5
9/17/2025
Looking forward to using the heated seats come winter
Charles K.
5 out of 5
9/16/2025
Fine job
Thomas F.
5 out of 5
9/16/2025
Nick was highly professional, thorough in his communication, I really appreciated his attention to details. Thank you Nick!!
Stacey N.
5 out of 5
9/16/2025
Nick keep everything short and simple. Very efficient.
Dorene M.
5 out of 5
9/16/2025
Was very friendly to work with
Sunshine T.
2 out of 5
9/15/2025
There was no notification or communication that the service was completed until the owner of vehicle asked a team member about the status since the owner had waited 2 hours after drop off for the appointment. Unsure of what time it was completed but the team member helping had suggested it had been completed for quite a while. Disappointed with the lack of communication.
Natasha V.
5 out of 5
9/15/2025
Thank you!
Emid T.
5 out of 5
9/14/2025
Professional and courteous
Richard R.
1 out of 5
9/14/2025
When I booked appointment I told the lady I was on a tight schedule and she said it would only take 30-45 minutes so I booked it. After waiting 35 minutes it wasn't in yet so I needed to leave without getting it done. Waste of my morning
Kathy F.
4 out of 5
9/14/2025
Ours was an unexpected service call. Our ‘check engine’ light went on first thing this morning. We called Maplewood Toyota first ( because it is the closest Toyota service near our home. The first available appointment was next Wednesday!!!) Next I called Carlson Toyota. Brandon took the call. At first his answer was also for a Wednesday appointment. But he looked again and said if we could come right in one of his service technicians could take a look. By mid afternoon the problem was identified, a new, 7 year battery was installed and we were able to pick up our Toyota before 3:30. Whew!! Like I mentioned to Brandon, my husband is having a complete knee replacement on his right knee on Tuesday. The last thing I need is a vehicle with any kind of mechanical problem. Thank you so very much to Brandon and his team. Now I will have piece of mind when I am driving our Highlander back and forth to the hospital and to eight weeks of PT. Job well done. We will definitely be back.

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