Carlson Toyota Auto Repair Service

Very satisfied with work done

As always here, great service from Nick and from the Carlson Toyota dealership.

I absolutely trust Carlson Toyota with my vehicles quite honestly it’s almost like a family when you’re there they care that they give to their clients, and their vehicles is outstanding!! Scott my advisor has been incredibly helpful and the mechanics that work on my vehicle are absolutely amazing very thorough. If I could give 10 stars to Carlson Toyota I would. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Grateful Julie W

A job well done.

This is an extremely well run dealership that caters to a customers. Excellent service. Five stars all the way.

It was a busy, somewhat hectic evening with multiple people needing Rylen’s assistance. He remained calm and was very professional in his communication with everyone

Neil was excellent. Top notch all around. Thank you

The person who did my tire rotation didn’t even tighten my lug nuts all the way and now it’s unbalanced

Great service!

Through communication and answer all questions. Loved having to choose on report what to approve and not.

No comment

I called in advance to let them know I only wanted Toyota OEM oil, per Toyota’s owners manual recommendation .He assured me that was not a problem then I get there and he said it was going to be $60 extra even though my car takes 4 1/2 quarts of oil and $10 per court. Then when I inquired to see if I can get a discount and buy a couple cases of oil if there was a bulk discountto do my own future oil changes, the parts guy told me they don’t even have any in stock. So then I rushed over to where they were doing my oil change and had to ask to find out that they were just going to use stock oil anyway. Without my permission !The service advisor then rudely said well if you wanna wait around, we’ll have the Toyota OEM oil delivered from O’Reillys! I then called O’Reillys to find out from their general manager that they do not carry Toyota OEM oil so again the service advisor lied to me and also stated this to the service manager,! my service advisor was so blatantly rude that the manager took me away to his office to apologize for his advisor actions. The service manager was very professional and again seemed embarrassed and apologized up and down for the interaction. He watched from his service advisor towards me. This was the most unprofessional interaction I could have ever imagined over a simple oil change! very disappointing

Scott has done an amazing job a couple of times with coordinating service on our Toyotas. Carlson is lucky to have him.

Very professional

Neil was GREAT‼️

I wouldn’t say completely satisfied. The car looks nice and clean inside and out. The only issue was that we thought we were having an hour long appointment and it ended up being about two hours and we had a job interview we had to get to.

Rylen was extremely friendly, polite and answered all my questions professionally. Thank you, Rylen!

Nick definitely appeased the gods of Mount Toyota today. He was amazing.

Pleasant to work with.

He did a great job…. Much better than previous issues with service