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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3955 reviews 59%
4 star 1369 reviews 20%
3 star 208 reviews 3%
2 star 511 reviews 8%
1 star 638 reviews 10%
Review Us
Susan S.
5 out of 5
10/19/2025
Nicholas was professional, thorough going over work completed, and answered all of my questions. He was excellent.
Amy T.
1 out of 5
10/19/2025
I scheduled an appointment for a recall for the bolts in the very rear part of the van. I was told it would be less than an hour. It was 1.45 minutes long. When I received my keys from the service team, they said my vehicle was out front. It was not. I spent 5 minutes roaming the parking lot until I found my parked vehicle in the back of the parking lot. When I entered the van, the paper floor mat was still on the floor along with the plastic over the seat. The # tag was still hanging from the mirror and the rear seats that were worked on were still laying down. That is not how I left them. Disappointing that the vehicle was presented this way. I will go to another Toyota as there are a few near me.
Edward K.
3 out of 5
10/18/2025
Brandon was great.Only thing I don't agree with is Toyota had a defective part that is a problem and did not cover it. One strike.
Susan R.
4 out of 5
10/18/2025
Scott was very accommodating and solved the problem and taught me how to use the dashboard controls. I’m very satisfiedt.
Mary Ann.
4 out of 5
10/18/2025
I always have the sense that Mr. Backman has my back. He may suggest something I’d not considered, which I appreciate, but always answers all my questions and maintains respect for my position. I like knowing I’m in good hands with him in regards to service matters. Great representative for Carlson.
Gayle R.
5 out of 5
10/18/2025
Very professional and respectful
Jean C.
5 out of 5
10/18/2025
Great service.
Barbara S.
5 out of 5
10/18/2025
Appreciate Neil taking the time to explain to us what to expect with our first ever Toyota service.
Sue F.
5 out of 5
10/18/2025
Scott consistently provides excellent customer service.
Colin S.
5 out of 5
10/18/2025
Scott was awesome.
Anna G.
4 out of 5
10/18/2025
Hey thank you Toyota Carlson for the great customer service experience with Nihal he guided me through the service process and filled up my empty gas and gave us a loner car to drive in the mean time. 5/5 customer service.
Clint G.
5 out of 5
10/17/2025
James was very efficient, helpful, and pleasant to work with.
Eydie S.
5 out of 5
10/17/2025
Aaron was extremely professional, friendly and helpful!
Pamela T.
5 out of 5
10/17/2025
Service at Carlson is always done professionally and everyone is always very courteous. We would recommend to anyone buying a car or needing their car serviced.
Peter T.
5 out of 5
10/17/2025
Neil was great. Very knowledgeable and helped out a ton. Thanks a lot!
Richard S.
1 out of 5
10/16/2025
Had to wait about 15 minutes to get checked in
Jesse D.
5 out of 5
10/16/2025
Great job
Robert B.
4 out of 5
10/16/2025
I will say he told me it was washed & it wasn’t washed.
David D.
5 out of 5
10/16/2025
There were complications with the repairs, but I was pleased with how Brandon handled it. He was professional and honest, and resolved the repairs to my satisfaction.
Ruth S.
5 out of 5
10/16/2025
The best thing I can say about Scott is that I TRUST SCOTT!! It is nice to have a friend in the service department.

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