I scheduled an appointment to sign for a new vehicle purchase and confirmed the time with Kelvin a few hours before arriving. When I arrived, a salesperson greeted me and I said I had an appointment with Mouchee or Kelvin. I waited 43 minutes before a manager finally came out to finalize the sale which I had already wired the funds for. After signing and receiving the documents we again had to wait for Mouchee to show us to the vehicle. After purchasing 2 vehicles in less than a month and spending nearly $100k, I expected at least for my time to be respected. The first vehicle I purchased, I had to wait 3 hours. Overall, the experience was frustrating and I felt like after I agreed to buy 2 vehicles and the sale was agreed to, I was regarded as less important than a new customer walking through the door. I will not recommend your dealership to anyone due to the poor customer service. I was very tempted to post a google review while I was sitting in the lobby for 40 minutes past my scheduled appointment, but decided otherwise. Do better if you want repeat customers.
Thank you for your prompt attention and wisdom in servicing my vehicle. I’m grateful that I can trust Carlson Toyota.
Good customer service and knowledgeable representatives!
Service was done quickly, the technician was wonderful, and the car wash was appreciated.
My husband and I talked about the great customer service we always receive at Carlson in Coon Rapids. Eric was outstanding in explaining what items need attention which we plan to schedule in the near future. Very polite and appreciated.
Everyone was very nice and the car was done when we were told it would be.
Eric was a great help with my service he was well spoken and helpful and knowledgeable about my issues and how I can over come the issues
Easy check in. Good follow-up
I remember Neil from previous visits. He is always pleasant and courteous.
If I have an appointment at 330 I’d like to see my vehicle be serviced before 40 minutes later. Walk in 40 min is fine but try and hold appts
I was told it would be about 2 hours for my appt. After 2 and 1/2, I went to ask him how much longer. It would have been nice if he had taken some initiative and came and talked to me. In total , almost 3 hours. Not what I was expecting
My experience was GREAT. I accidentally made appointment at another dealership and when I arrived and realized what happened Brandon took care of me and got me in.
Eric was very professional! Awesome job@
Nick was very professional and efficient with our service repairs. We will definitely return to Carlson Toyota for our car service needs.
Scott is very helpful and great to work with!
I was approached and greeted by neil as I was in line with my vehicle at the Carlson Toyota service maintenance department regarded manufacture's recall notification on my 2025 Land Cruiser. After a brief conversation with him including my appointment, he was ready to take in the vehicle. But wait; I’ve had some questions for him before he could move. Many related/unrelated questions to the main service I was there for. Some of them that the customer assistance associates on the floor should have helped provided me with answers at the time of purchase but had failed.
Neil was passionate with me and well listened to me. He then answered me as much as he could and stated that he would later try to find out for the rest and get back to me. Yes, he did exactly what he said he would do by providing me the remaining answers one way or the other.
Neil was able to assist beyond fixing the initial issues that brought me there, and other things such as providing the answers and some explanation that made me gain knowledge overall about some of my worries.
Neil also worked with me on my time management by assisting with oil change and tire rotation even though that was not planned. He accommodated me in accomplishing pretty much everything in one trip, while also able to leave Carlson and got to my next appointment on time.
I couldn’t thank him enough, I appreciate his assistance a lot.
Chase did a great job keeping me informed on the status of my vehicle. Thanks!
Neil was fine. I came in for a tire rotation and serpentine belt. My appointment was at 9:00. I estimated 90 mintues to do the multi point check, the tire rotation, and the serpentine belt. Instead, I did not leave until 11:40. The mechanic did not reset the maintenance reminder and I did not get a new window sticker to remind me of the next oil change in 5,000 miles.
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