Service Center

Real Reviews From Verified Customers

Patrick J.
2 out of 5
2/20/2026
In person experience was great with all workers. Had a very difficult time trying to get a hold of anyone to get updates on my vehicle over the phone. I expressed my frustrations about this and management acknowledged the error and was very complimentary. I am overall satisfied with Carlson Toyota and would still recommend it.
Jeffrey C.
5 out of 5
2/20/2026
Great service for my vehicle recall
James F.
5 out of 5
2/20/2026
Great job by Nick. He patiently answered our questions and was very attentive. Very good at his job.
Lorraine D.
5 out of 5
2/19/2026
Friendly service mgr
Andrea O.
4 out of 5
2/19/2026
???????????? muchas gracias !!
Melissa G.
5 out of 5
2/19/2026
Brandon was the best - kind, helpful, clear communication. Made my day!
Denny P.
5 out of 5
2/19/2026
Excellent Service
Dan S.
4 out of 5
2/19/2026
Got a new motor and a new radio.All under warranty and in very pleased that toyota stands behind their trucks!
Abby F.
1 out of 5
2/19/2026
It was a hassle finding out at 3pm that they couldn’t service my vehicle, and I asked for paper work to be send over and the email to be answered I sent with all my last questions and no response was given from the sales representative. It just felt like a waste of time having the car for two days and them not working to find out if I could even have it serviced there. As I called Burnsville as well and asked and both dealers said it could be serviced at Burnsville Toyota
Pam D.
5 out of 5
2/18/2026
Your staff was very professional. Thanks.
Debra L.
4 out of 5
2/18/2026
I really appreciated how I was treated with respect recently have moved and James understood my needs for my vehicle. I truly look forward to using this service again and would like James to be my service advisor.
John D.
5 out of 5
2/18/2026
Everyone was really nice and the service was excellent.!!
Robert B.
4 out of 5
2/18/2026
E X LENT
Mandi S.
5 out of 5
2/18/2026
James kept me informed of the progress of everything.
Donna H.
5 out of 5
2/18/2026
Appreciate the help and advice.
Connie S.
5 out of 5
2/18/2026
Service was good and fast!
Lisa P.
1 out of 5
2/17/2026
One of the stems on my new tires is too short to air up at a standard gas station air machine. I know this because my four brand-new tires were a tad low and slightly uneven when I got the car back, so I attempted to air the tires up. On the passenger rear tire, when I attempted to add air, the stem was too short to seal the valve and all it did was release air. I also didn’t receive any data on the alignment, which (in combination with the tire pressure) makes me feel unsure about whether it happened. When I took possession of the car, there were several objects normally in my glove compartment that were on the floor of the car and the passenger seat was tipped way back. I would have stayed there to resolve all this, but I had already been there four full hours and didn’t have time to stay.
Jeffrey B.
2 out of 5
2/17/2026
Disappointed
Maisa O.
5 out of 5
2/17/2026
He explained everything SO well! It is great to have such capable people we can entrust our vehicle to. Thank you!!
Craig S.
3 out of 5
2/17/2026
Nick is great, did a great job. I bought the truck maintenance package, Nick offered and I laughed at him as not that long ago your maintenance package on trucks was a BAD JOKE Nick showed me the package options after I told what I thought of your previous pricing Nice job Nick pushing forward with a sale.

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