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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3933 reviews 59%
4 star 1366 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 634 reviews 10%
Review Us
Goeff L.
5 out of 5
1/4/2026
Matt was helpful and. Thorough
Chinedu O.
4 out of 5
1/4/2026
Service was done in a timely manner and concerns were appropriately addressed.
Thomas M.
5 out of 5
1/4/2026
You were so helpful and courteous and professional. I was from out of town in a bind with my 4Runner and you took the time to get me in and back on the road. Thank you so much. I give you 10 stars!
Henry K.
5 out of 5
1/4/2026
I was received well. My car service was done within a very short time.
James S.
2 out of 5
1/4/2026
We have scheduled appointments twice. Both times, the staff had almost no idea what was going on and the correct parts were not present at the scheduled time. We ended up getting a free oil change today, but we are very disappointed with the results we've seen so far and definitely do not plan on returning to this location.
Matt L.
5 out of 5
1/4/2026
5 Stars!
Dean S.
5 out of 5
1/3/2026
Na
Tete A.
5 out of 5
1/3/2026
NA
Gary L.
5 out of 5
1/3/2026
Ryland did an excellent job explaining the service and options. I was very happy with his work
Paul C.
3 out of 5
1/3/2026
Nick made up for the previous visit where my tire pressure sensor for the spare tire was not serviced correctly. I came back for this visit to get that corrected.
Ronald L.
5 out of 5
1/1/2026
He did good
Wanda D.
5 out of 5
1/1/2026
Keep up with the good work
Caitlyn B.
2 out of 5
1/1/2026
After my most recent service visit, the remote start no longer works, and the heated seats were unplugged because they were, according to the technicians notes, "in the wrong spot". These two features were aftermarket, but they were installed at this Toyota dealership. I would like to have these things fixed, as they were the reason I purchased the car in the first place. Brandon was great, as communicative as he could be with the information he knew.
Jolene V.
5 out of 5
1/1/2026
Nicholas was very professional explaining the steps needed for the maintenance of my vehicle this morning. Thank you and a Happy New Year to all the personal at Toyota Coon Rapids.
Pamela F.
5 out of 5
1/1/2026
Fast, great service
Theodore S.
5 out of 5
12/31/2025
Quick professional service!
Donta R.
5 out of 5
12/31/2025
Neil was phenomenal! Thank you for your expertise and exceptional customer service.
David C.
2 out of 5
12/31/2025
The biggest problem I had was I called twice on Monday once around 2:00 between 2:00 and 2:30 p.m. and again around 5:30 or so both times I was directed to the service department where I was told that someone would get in touch with me call me back I never received any calls back either day. By Monday morning I was pretty anxious about getting the car back or having transportation for my crucial doctor appointment. It all turned out fine but it was very maddening to not get a response back either of those times. Last but not least I forgot to bring the $100 coupon for having worked on that was more than $1,000 so that's my loss I guess okay bye
Mary J.
5 out of 5
12/30/2025
Nick was very pleasant, courteous, professional, and knowledgeable concerning the service that was done on my car. I would definitely recommend the Toyota service department to my friends
James O.
5 out of 5
12/30/2025
scott did a great job

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