Service Center

Real Reviews From Verified Customers

Bruce S.
5 out of 5
3/7/2026
Very quick service
Kyle L.
5 out of 5
3/7/2026
Best service experience around! Top Notch
Rick R.
5 out of 5
3/6/2026
Great service
Robert A.
4 out of 5
3/6/2026
Nick did an outstanding job of fixing and reusing failing parts rather then replacing them with new parts. I haven't see that in a long time . Tell Nick thanks and I'll be back next time I need service. Outstanding costumer service makes loyal costumers. Thanks again.
Kenzie O.
5 out of 5
3/6/2026
Nick was very helpful and had great communication!
Cheng V.
3 out of 5
3/6/2026
Neil was very helpful and communicated well and clearly thru the process. The car was in the shop longer than expected and I got a loaner on the 3rd day to help me with transportation. Only thing I would have appreciated was the mechanic didn’t use New Hardware when he installed the rear differential assembly. I took a picture of it and the old used rusted bolts that was used stood out from the new assembly.
Genevieve R.
4 out of 5
3/6/2026
Friendly, explained what should be done next, and then helped me schedule an appt.
Daniel M.
4 out of 5
3/6/2026
I'm satisfied with your service. Your Multi-Point vehicle inspection helps me know the very state of my vehicle. I do appreciate everything you have done, and will come back when necessary. Thank you.
Rochelle U.
5 out of 5
3/6/2026
Thanks to Scott for being totally amazing and helpful during a critical time. Great professionalism and follow up at every turn. Thanks Scott!! ~Rochelle
Sally H.
5 out of 5
3/5/2026
Wonderful service and great people skills. He answered all of my questions and was very thorough.
Richard R.
5 out of 5
3/5/2026
Timely, great customer service
Jillian H.
4 out of 5
3/5/2026
Rylen was thorough, friendly and delivered on what he said. He also went above and beyond to complete everything in the short time frame I had
Donna A.
4 out of 5
3/5/2026
He explained everything to me and I will be back!
Eileen S.
3 out of 5
3/5/2026
Everything was fine - basic oil change and tire rotation. Only negative is the car wash did a terrible job. The back of the car was essentially unwashed.
Jerome C.
5 out of 5
3/4/2026
Thanks to scott backman for his help, getting the truck in. Scott has always been there for us since 2002
Ali A.
5 out of 5
3/4/2026
Great
David H.
5 out of 5
3/4/2026
Neil was very professional. He told me what would he happen, what the approximate time frame was, and what he would do. Everything h appended as he predicted.
Jess N.
3 out of 5
3/4/2026
Bought a brand new 2025 premium sienna in November. 21 miles. This was the 2nd visit to repair the manufacturing defects during the production. Super irritating. We expect more from a Toyota vehicle. Our next vehicle will not be a Toyota. We appreciate Carlson Toyota listening to our concerns and getting all the defects repaired.
Lori D.
4 out of 5
3/4/2026
Always happy with the service at this dealership, they have you in and out in a reasonable time frame and they're prompt, courteous and just overall kind. The make the surrounding comfortable for the customers who wait. Its a plus when they run the vehicle thru the car wash,really appreciate that. Thank you.
Bob H.
1 out of 5
3/3/2026
Unhappy with Carlson as install price was double what they told me over the phone!

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