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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4065 reviews 59%
4 star 1409 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 664 reviews 10%
Review Us
James T.
5 out of 5
3/13/2026
Carlson always do a great Honest job
Lord Ryan.
2 out of 5
3/12/2026
no carwash.
Chad E.
2 out of 5
3/12/2026
The service agent was amazing and very kind. What I did not like was how it took 4 hours to fix my issue! Everything else was just fine, no need to contact me
Souriya M.
1 out of 5
3/12/2026
The team did not address the issues i had questions on. They did not communicate with each other to do the proper investigations into my hybrid battery issues. But they did a great job with the inspection even though I didn't need it. Scott did a good job problem solving but it was not for the issues I brought it for. Overall my specific issues was not handled properly and that was mis communication, or it was deliberate to make me pay more for the same diagnostic. Either was i was not impressed and my issues still exist. Would you pay someone to tell you have battery issues without telling you why?
Susan H.
1 out of 5
3/11/2026
Dealership needs to have parts in stock so its convenient for customer not to have to reschedule another service since part not in stock.
Josephine L.
5 out of 5
3/11/2026
Many thanks
Susan R.
4 out of 5
3/11/2026
Rylen was amazing to work with! He explained the findings and was sincere and honest in what needed to be done. No push~just good explanations. Will work with him again!
Julie K.
4 out of 5
3/11/2026
Neil was absolutely wonderful to work with. He explained everything clearly and called when he said he would.
Genevieve R.
5 out of 5
3/11/2026
Friendly and gave me a good explanation.
Joe A.
5 out of 5
3/10/2026
Great service
Leah Z.
5 out of 5
3/10/2026
Great experience and have been a customer for years.
Jason L.
2 out of 5
3/10/2026
I purchased my new 2026 tundra August from your dealership. This had been my second visit for service. Each time I have showed up for my scheduled appointments, the rep has said that I don’t have an appointment scheduled. The first time was set up by phone and the second was done through the app. Both times the same result, no appointment on your records, even though I had received confirmation texts the night before. Now, the representatives still received my truck for service so there was no harm. My assumption though is that this had caused a strain on the tech’s scheduled to provide service to those vehicles already in their docket. When I addressed this issue with the desk representative he basically said there was nothing that could be done. I’m assuming there are some deficiencies in the scheduling process that could be improved and if I was running the desk, I would seek to improve them
Eric A.
5 out of 5
3/10/2026
Appreciate all personable staff!
Thomas D.
4 out of 5
3/8/2026
I appreciated the time James spent in telling me some other services needed.
Gayle C.
5 out of 5
3/8/2026
Great service!!
Gregory S.
5 out of 5
3/8/2026
Aaron was very personable and helpful. He went out of his way to get my questions answered.
Sheldon S.
4 out of 5
3/8/2026
I was extremely satisfied with the service Matt had given to me and my truck looked very sharp after the nice wash job which was really appreciated. Thank You
Jonathon V.
5 out of 5
3/8/2026
Matt was very nice and helpful. He answered all my questions, was very respectful, and did an amazing job.
Emily D.
4 out of 5
3/7/2026
I had a lot of questions about what service was necessary, a good idea, or could wait for the future and James was very patient and explained each item to me. As a female I’m always appreciative to be treated equally, and James was very professional in that respect. I will definitely continue to get my care serviced at Carlson because of the great customer service.
James G.
5 out of 5
3/7/2026
Nice job and my car was clean when I picked it up

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