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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1215 reviews 59%
4 star 426 reviews 21%
3 star 54 reviews 3%
2 star 158 reviews 8%
1 star 202 reviews 10%
Review Us
Dennis A.
4 out of 5
5/10/2024
The service guy who checked me in was over the top so good.
Mel B.
5 out of 5
5/10/2024
Craig is Great to work with. He made the experience fun
Bruce N.
5 out of 5
5/10/2024
Jeremy did a great job. Thank you!
Jane H.
2 out of 5
5/10/2024
$861 to change 6 spark plugs with no warning on the price. Estimate was entered as $0. Tech was going to bring to the attention of the manager. I’ve heard nothing back from anyone. My husband has bought his last 3 vehicle from you. Please take an opportunity to fix this.
Steve W.
5 out of 5
5/10/2024
Will provided the best service I’ve ever received at Carlson. Super polite, complete explanation of all service. Very good job.
Michael N.
4 out of 5
5/10/2024
Craig did a wonderful job and was up front and honest. Thank you Craig!
Jennifer S.
5 out of 5
5/10/2024
Very nice and helpful! Great experience!
Santhiny R.
5 out of 5
5/9/2024
Friendly service
Jennings T.
5 out of 5
5/9/2024
ben was wonderful
Chad H.
4 out of 5
5/9/2024
The oil change and inspection was done thoroughly and quickly. My family has had an exceptional experience buying and servicing our vehicles at Carlson Toyota.
Debbie F.
5 out of 5
5/9/2024
All good!
Una Rae.
5 out of 5
5/9/2024
Friendly employees.
Sandy O.
5 out of 5
5/9/2024
Scott has always been very helpful with advice, quotes and follow up. He is one of the reasons I am a customer at Carlson Toyota.
William S.
5 out of 5
5/9/2024
Great service as usual!! Thanks Ben !
Mary M.
4 out of 5
5/9/2024
Was so fast!! Appreciated the check up.! And the car wash!
Timothy S.
4 out of 5
5/9/2024
Service was completed promptly and within the predicted timeframe. There was a discrepancy on the pricing and bill which Jeremy promptly corrected when it was brought to his attention and may have been due to software systems miscommunication. Thank you, I am always pleased with my service experience at Carlson.
Thomas T.
4 out of 5
5/9/2024
I did not work with Angellina. Most of my dealings were with Leena.
Cindy C.
5 out of 5
5/9/2024
He was handling a huge number of customers, but did it quickly and efficiently.
Gary Q.
5 out of 5
5/8/2024
Well done in a timely manner
Paul B.
1 out of 5
5/8/2024
I arrived at the dealership on time for a 1:45pm appointment to do an oil change and tire rotation. I was told it would take about an hour. I got a text on my phone in a few minutes later that the vehicle was checked in and inspected. Then I waited. And waited. No more texts. No one came out to let me know about progress with the service. At 4:15pm I asked a service advisor (not Jeremy) about my vehicle. He went back to check and came out right away with my paperwork and said the vehicle was ready. My impression was that the vehicle had been ready for a long time and no one did anything with the paperwork.

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