Clean environment
Service good, people are friendly
Waiting area is pleasant
Communication is complete
I was quoted $255 over the phone, I was shocked at the $310 bill!!! The lady answering phone’s, btw she is very nice, And told me I should talk to Matt at the right front desk. He wasn’t there? So I didn’t wait and left. It was nice to have someone wash my Highlander. I changed the transmission fluid, because of the horror stories I read on line that the 8-speed transmission. I also have a 2012 Camry with 170,000 without one single issue and the 2016 RAV4 I sold was perfect too with 136,000. very sad to find about the 8-speed a month after I bought it, Next time I’ll ask for a OTD price. No more surprises. David
Nick was very great. But the service people didn’t wash my car. I asked nick and he said yes they wash every car. But on the way home e I saw the windsheild was still dirty- no car wash.
I was real happy with
The service I received from
Every my service at all levels.
Brought my car in and we could go for an oil change and wanted to get an evaluation for brakes and rotors. The recommendation was to replace the rear brake pads and rotors so that’s what I scheduled for Monday the 13th. When I showed up on Monday, they had me scheduled for a tire rotation which was incorrect so I spoke to the team and they scheduled my brakes. I paid for brakes and a tire rotation. I don’t get it were the rotors replaced? Why did I pay for a tire rotation? I just think it could’ve been handled a little better and to pay for something that I didn’t book is not cool.
Friendly and quick service
Scott always provides great service
Communication was good, pricing as quoted & time frame was efficient prior to & during my vehicle’s service. However, after picking up my vehicle & upon arriving home, I noticed that all of my bright green valve stem covers were missing. (My car had been given a wheel alignment.) I immediately called & spoke to the receptionist but service was closed so she had me leave a voicemail about the issue. It has been a week & no one has contacted me about the missing valve stem covers…
Well. I was told 350. But the bill needed up being 585...wasn't prepared or happy
Neil is always the best and while I'm sure the others are great having him take care of my issues has always had me 100% wanting to come back to the Carlson location.
Great service and wonderful customer support from Aaron
Issue still there ,car was taken in to have the collision system malfunction alert check , the technician come back after a bit over an hour and said it was a media update and that the car was all set to go . However the message still there for maintenance require
Matt saved me HUNDREDS on brake work that he discovered didn’t even need to be done. He easily could have just gone ahead with it (I had signed for it already) but his honesty was truly outstanding toward his character and ethics.
Scott went above and beyond to get everything I asked for in fixing my vehicle. The part that needed to be fixed on my vehicle was originally not covered under my warranty, but Scott worked diligently to ensure it was covered. After three days, I found out that he was able to get the part covered under my warranty.
Rylen does such a great job! He answered all my questions that I had. He goes above and beyond his call of duties. Also with his help I got my key fob fixed. Exceptional customer service! Thank you so much!!
A car wash was supposed to be included in the service, and it was clear the car did not get a carwash.
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