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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3920 reviews 59%
4 star 1360 reviews 21%
3 star 208 reviews 3%
2 star 508 reviews 8%
1 star 632 reviews 10%
Review Us
Virginia B.
4 out of 5
5/29/2026
Eric **** is very personable and helped me today, explaining my car check and getting tires rotated in a timely manner.
Jeff H.
5 out of 5
5/28/2026
Very happy! I will be returning for future service.
Patricia M.
4 out of 5
5/28/2026
Very helpful, friendly and efficient. My car was in for an oil change, but they found that my brakes needed work & were able to complete the work in the same visit, even gave me a ride home since I was not planning on waiting for the longer job. Years ago I used to take my car here for service, but I stopped due to very bad service and unhelpful and unfriendly staff, so I stopped going there and instead took it to a Toyota dealer off of 394. The service there was do much better and friendlier. However, lately I got tired of driving so far& decided to give the Anoka dealer another try - I am so glad I did. My experience was so different than what it was years ago - very welcoming, friendly, helpful and efficient. I will be bringing it to your dealership for all my service needs - it was such a wonderful change from my experiences there many years ago! Thanks also to the service manager, he was great! Pat
Cindy H.
1 out of 5
5/28/2026
The submit button is not working.
Teresa M.
1 out of 5
5/28/2026
Terrible service. After 15 years of purchasing and having you service different Toyota's. We will find a new dealer. Sincerely Bryan Miller
Marlyn S.
5 out of 5
5/28/2026
Very good service
Daniel T.
3 out of 5
5/28/2026
Stop overcharging for everything. Be more honest. Complete the repairs in a more timely fashion.
Juan G.
5 out of 5
5/28/2026
Matt was very nice ????
Wendy G.
5 out of 5
5/27/2026
Ryan was very helpful and ensures all my questions were answered.
Darrell Q.
2 out of 5
5/27/2026
Wasn't notified that work was done. Arrived 15 minutes early. Didn't get finished for 2 hours 15 minutes.
Kristin T.
4 out of 5
5/27/2026
I appreciate the transparency of Carlson Toyota. While car maintenance is never a fun thing to pay for, I really do appreciate the accurate quotes and the notice of expected upcoming service needs.
Anna C.
5 out of 5
5/27/2026
Very much appreciate ???? your work ????
Mary H.
5 out of 5
5/27/2026
Would have appreciated a car wash.
Danny V.
5 out of 5
5/27/2026
Aaron is always the best when I get him. Amazing service like always
Jeffrey B.
1 out of 5
5/27/2026
First things first. The tech I was working with did a fine job. Not his problem AT ALL.I came in for a scheduled oil change only. No tire rotation, nothing else. I was there waiting for 2 hours and 15 minutes for JUST an oil change! Unfortunately this IS NOT a one time event. I've been going for years and it's been horrible for at least 2 years if not more. I'm not sure what changed 3 or so years ago but your service dept. use to be stellar. The service tech offered me a discount which was appreciated but 2 hours 15 min. is ridiculous.
Sharon P.
4 out of 5
5/27/2026
Eric **** was great, lives up to Carlson Toyota high standards.
Brandon S.
1 out of 5
5/27/2026
1 hour 45 min for a tire rotation
Debra P.
1 out of 5
5/26/2026
Still waiting for the paperwork
Amy N.
4 out of 5
5/24/2026
The only issue is this is the second time in a row they forgot to put my car through the car wash. I thought it was included but I may be wrong. I apologize if I am not correct
Keith K.
3 out of 5
5/24/2026
Oil change completed, w/ multi-point inspection. Service person identified a slow leak in front drivers side tire. Great work. Thankful he found that. I later observed that there was a nail in the tire. I planned to get new tires in the coming days, so I held off of the repair.

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