My only comment was that it took a long time to do front brakes!
I was very frustrated today with the time that it took for my service to be complete and it was almost late to picking my child up from daycare because it took an hour and 45 minutes for me to finally get the keys back to my car. I checked my car in and got there at 2:15 as my appointment was stated. And at 3:40 my keys were still in the hands of the advisor and I had to beg for him to bring me to the cashier so that I can leave to go pick up my child and he proceeded to try to explain to me why my car was not done instead of just helping me get out of the dealership as soon as possible because I was already late to picking up my kid. I only had an oil change done.
Brandon is the best client facing guy you could ask for. Pure professiona, very lucky to have him on your team.
I was surprised that they used 0W-20 oil instead of the 5W-30 oil that is recommended for the car.
The battery cable was checked as being inspected, nothing in my truck had been moved, that where the battery is. The check of the high voltage battery fillter was not checked,the manual states that it should be at 5000 mile maintenance. Both of these items were addressed with your current and previous serice managers.
I told Brandon that he is my new best friend.
Well over an hour for a simple oil change with appointment. I was told my skid plate was damaged and should be replaced. It was put in the back of my truck. I was not advised it wasn’t reinstalled. Oil change 4000 miles ago at different location. No issues at all with skid plate. No new damage.
Awful service. Worse communication. Also recommended to do multiple fluid changes that were just done 4000 miles ago and don’t need to be changed for at least 25k. Pathetic Awful. Shady
There was some grease on driver door handle and the fuel door
I have been a Toyota customer for 30+ years!
My experience this time was one of the best - from Chris taking my call - AND taking the time, very politely and professionally, to set up an appointment to Adam checking in with me to make sure I was being helped to Brandon and Mack assessing the issue and offering a very favorable solution to Sam providing a most delightful car ride back and forth!
Thank you!!
Aaron was great to work with. First time there and I’m very happy.
Scott was super nice. They took over three hours and forgot to reset my odometer. These are rookie mistakes that dealerships can’t be making. Then they try to sell me $4000 worth of parts and labor. If you don’t know anything about cars, this is how they get you
Service and the customer service was great. The only issue was the TPS wasn't recalibrated after a tire rotation.
Rylen was phenomenal to work with. He was thorough with explaining everything. I learned that there’s a Costco discount. Apparently that has been in place for the past couple of years and this is the first time I heard about this which is frustrating. I’ve been going to this dealership for about five years now and he’s the best advisor I’ve worked with. He’s not short or rude when talking to him. Have him teach a class to the other advisors on customer service and how to generate more business.
The purge valve is a known high-frequency failure on this engine. A basic search confirms this. Escalating to Master tech and Toyota Engineering before identifying it cost me multiple days. I had to provide the diagnostic direction myself.
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