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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4061 reviews 59%
4 star 1408 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 664 reviews 10%
Review Us
Cyrus V.
5 out of 5
4/26/2026
Thanks
Win R.
5 out of 5
4/26/2026
Thank you for keeping me informed with the progress of the whole process, inspection and completion of unexpected repairs needed.
Carlos P.
3 out of 5
4/26/2026
Brad did a very good job taking care of me in the absence of Scott.
Clodette A.
5 out of 5
4/26/2026
.
Douglas H.
5 out of 5
4/25/2026
Good service call. On schedule.
Russ K.
5 out of 5
4/25/2026
Customer service was excellent! Wouldn't hesitate to return in the future!
Mary D.
4 out of 5
4/25/2026
I was very appreciative of my service at Carlson Toyota. The person helping me even gave me a 30% discount on an originally 25% discounted package price for prepaid oil changes and maintenance! Thank you!
Davette S.
5 out of 5
4/25/2026
Thank you, Carlson Toyota I love my RAV4 and I trust you guys for taking care of it. Thank you so much.
Cathleen R.
5 out of 5
4/25/2026
Matt was great! Super friendly and thorough. I felt really comfortable with him. Service was quick and quality, as always.
Juliana A.
4 out of 5
4/25/2026
perfect this time around and I hope it continues that way. Thanks
Claudia H.
2 out of 5
4/24/2026
I have always been very confident when getting my RAV 4 serviced with you; however this time I didn’t realize the importance of paying attention to my text messages. I was reading a book and waiting to be informed by a representative (as has always been done on my past visits). When he came out he said my car was ready and didn’t let me know I probably should have changed my cabin and air filter— I read this later in the day when I checked my text messages. Now I need to make an appointment to get this done!!!
Jim S.
4 out of 5
4/24/2026
Neil was very outstanding with his service and responsiveness. When the diagnosis was going to take longer than we expected and we were getting in a schedule crunch he offered me a courtesy car to use overnight. He is the reason we appreciate the service we receive at Carlson. He went out of his way to work with us. Also the mechanics were very good, they alerted us to the Cablegate issue and addressed it and also repaired it valve cover leak under warranty for us. These are reasons why we keep coming back to Toyota. Excellent service!
Katrina B.
5 out of 5
4/24/2026
Kind, understanding, and thorough.
Michael V.
5 out of 5
4/24/2026
He did a great job getting my truck back on the road and took care of me more than I would have ever expected.
Paul W.
5 out of 5
4/23/2026
N/A
Noelle N.
1 out of 5
4/23/2026
The TL;DR version is that I got stranded for over 2 hours after the work was completed and needed to ask a stranger for a ride in order to get back to the dealership. The car wasn't washed as requested and the seats in the car (including the back) were all moved around in a weird way. I had been told that one part wasn't available on the day of scheduled service (that it "went missing") and that I would be called the next day when they had that part and that it could be installed then. I never got called and am still waiting on that update. Not a great first experience with this service department, unfortunately. (I note that the shuttle driver in the morning was nice to talk to - so compliments there)
Michelle B.
1 out of 5
4/23/2026
I dropped my car off the night before and it said it was in the shop at 730 my appointment was at 8 for an oil change. On the paper I marked I would expect to pick it up about 1030. They did find a recall on my car which they fixed so I was glad about that. I called a few times and got a call back about 1215 and my car had not even had an oil change yet and he said they would get it back in the shop after lunch. My car was finally done about 4:00.
Robert K.
5 out of 5
4/23/2026
Thanks for a great job
Jan H.
5 out of 5
4/23/2026
Matt was exceptional: professional, timely and straight forward with the results of multi point inspection. He was an awesome representative today and got me on my way in a timely manner ahead of the estimated time frame!
Thomas G.
2 out of 5
4/23/2026
Bad pricing

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