He explained everything to me and I will be back!
Everything was fine - basic oil change and tire rotation. Only negative is the car wash did a terrible job. The back of the car was essentially unwashed.
Thanks to scott backman for his help, getting the truck in. Scott has always been there for us since 2002
Neil was very professional. He told me what would he happen, what the approximate time frame was, and what he would do. Everything h appended as he predicted.
Bought a brand new 2025 premium sienna in November. 21 miles. This was the 2nd visit to repair the manufacturing defects during the production. Super irritating. We expect more from a Toyota vehicle. Our next vehicle will not be a Toyota. We appreciate Carlson Toyota listening to our concerns and getting all the defects repaired.
Always happy with the service at this dealership, they have you in and out in a reasonable time frame and they're prompt, courteous and just overall kind. The make the surrounding comfortable for the customers who wait. Its a plus when they run the vehicle thru the car wash,really appreciate that. Thank you.
Unhappy with Carlson as install price was double what they told me over the phone!
the scheduling person told us it would be a 2 hr appt so i elected to wait. At shortly before the 4 hour mark I inquired as to status..was told they were wrapping up paperwork. About 15 minutes later I was told it would be another 20 minutes. That turned into 40 minutes.. so my overall time was close to 5 hours. At one point I was told it was done only to find out it was someone elses car.
Once home I noticed the sealant or coating was on my windshield. After leaving 2 messages for a call back I went into your facility. The person I was directed to was too busy to deal with me so I was told to queue up in the garage and force them to deal with me. How sad is that. Ultimately the issues were resolved but it leads me to wonder if I truly want to use your service dept vs going back to Walser.
Correctly diagnosed the rattling noise, requested approval before repair. I really appreciated the inspection videos showing and explaining the problem. Very friendly and helpful staff. Thinking I will only ever have a Toyota or Lexus so I can use this trustworthy company
Glad to be able to have mechanics that made it feel seamless and very thankful they heard my concerns and made there best efforts to get it completed carefully and I loved the car wash ????
Brandon is top notch. He was super helpful with handling my questions regarding my Camry. I had a really bad experience with another Toyota dealership and Brandon made me feel welcomed at Carlsons.
nick and raylen is amazing employee they skilled on their job…very professional salute to them 10thumbs up is not enough how they accommodate client…ang highly recommended
Matt was very thoughtful, thorough, and professional.
I was denied the car wash at oil change saying it’s closed, and later one of the Mechanic parked the washed car right beside me so I asked him and he said it’s ON. I went back inside and requested again and was told that it’s not for general public, I was not general public, had my oil change done and requested.
Matt was very helpful and knowledgeable!
Always great service at Carlson Toyota! Hear a lot of horror stories or the pain of setting up service with other places and you guys, in all the time I've been coming there, have had mostly awesome staff and quality service. Very appreciated
Young man that took care of keeping me informed was extremely good.
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