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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4061 reviews 59%
4 star 1408 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 664 reviews 10%
Review Us
Matthew D.
5 out of 5
4/23/2026
Service took longer than expected but was kept updated and informed. Very happy
Janet F.
5 out of 5
4/23/2026
Mat was very professional and explained everything he was doing. I'm very pleased with my visit today. Janet F
Albert M.
5 out of 5
4/23/2026
Thank you, Nick!
Jeffrey B.
5 out of 5
4/23/2026
Satisfied
Paula S.
4 out of 5
4/23/2026
Very nice to explain question I had about brake linings. Check in was through. Wait time seemed longer but it was doable.
Jana I.
5 out of 5
4/23/2026
Job well done. My car runs smoother and it doesn't feel as shaky on the roads
Bill S.
5 out of 5
4/22/2026
Karlson has been delivering consistent and wonderful service. Facilities are clean and the coffee is not have bad too.
Laura C.
5 out of 5
4/22/2026
Neil was fantastic start to end. 11/10 customer care.
Carol L.
4 out of 5
4/22/2026
Neil was so kind and helpful. I very much appreciated the shuttle home and the delivery of my Venus home to me. I’m spending the good word about Carlson Toyota!
Cynthia T.
4 out of 5
4/22/2026
Clearly explained necessary repairs Made a future appointment to complete work on my vehicle.
John M.
2 out of 5
4/21/2026
The service was fine, but I asked to make an appointment to get my recall fixed and the service tech did not make that appointment for me. He told me to call back in to Carlson Toyota when I got home. I am physically standing in the middle of all the service techs , and I have to go home to make an appointment. That just seemed really bizarre to me.
Sean B.
5 out of 5
4/21/2026
Good communication, prompt, and curtius.
Juliana A.
1 out of 5
4/21/2026
The car was jacking and it eventually stalled in the middle of the road on my way home. The car was running well before it was serviced by your mechanics. I even called your office for help. I have a picture of a hose that was left unconnected in the engine. it was really bad to see how unprofessional things were handled.
Jill S.
4 out of 5
4/20/2026
Brandon Wright was very courteous and kind. Our oil change and tire rotation was done in a timely manner, even though Carlson Toyota was extremely busy. I had a couple questions and Brandon explained things to me and helped me receive my service contract and keys. He made sure my truck was washed and parked outside. Thank you for a job well done, Brandon and Carlson Toyota!
Anirudh J.
3 out of 5
4/19/2026
I wish they let me know before I came in that not all the parts were here yet. It would've saved me another trip... Takes me once hour one way to get to the dealership.
Sabrina P.
2 out of 5
4/19/2026
It was recommended that I have the drive line service today for $296. I had that done in January at my 50k service. I was told in January that I should start thinking of replacing my tires next visit. Confirmed today my tires are just fine. Disappointed once again with Carlson Toyota.
Scott P.
5 out of 5
4/19/2026
Always good service thanks for all the help.
Steven H.
4 out of 5
4/19/2026
Brandon did a great job checking me in and checking me out. The Technician that did my alignment seems to have done a great job as well. My truck now steers nice and straight. Thank you.
Soslan K.
4 out of 5
4/19/2026
I’d like to express my appreciation to Brandon and Joseph for the excellent diagnostic work on my car. They were very professional from start to finish took the time to listen to my concerns, thoroughly checked everything, and explained the results in a clear and straightforward way.
Ashley C.
5 out of 5
4/18/2026
Nick was fantastic and was able to get my car looked at without an appointment super fast even on a busy Friday! He helped so much and truely made a really bad situation so much better. Thank you Nick!

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