About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 4061 reviews 59%
4 star 1408 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 664 reviews 10%
Review Us
Jacqueline H.
3 out of 5
4/30/2026
Re-calls are nuts...call to make an apt with the service folks and then show up on that day...it was yesterday....they did not have the part on site....this not the first time....Scott tried calling all over but no luck.....maybe next time....he is a good guy...the intake for reservations need to have some method to ensure the parts needed are in stock before calling me in for an apt
Jessica W.
5 out of 5
4/30/2026
Scott was great!
Natasha F.
2 out of 5
4/30/2026
This is my second vehicle purchased with you guys. I had my Scion for 10 years and after all the services (years later) I only found out you also had a car wash — meaning my car has now been washed only 2-3 times .. today we brought our grand highlander and didn’t get washed. They beat around the bush when I asked them about it. I had to head back inside to talk to the advisor to note it. I never had this issue at the Benz dealership. My car was always washed. It just honestly makes the service experience a lot better. I know it seems like just a simple thing but makes a huge difference.
Hermenegildo M.
3 out of 5
4/29/2026
Hi Rylen my service light still on, can I get it fixed
Roger C.
4 out of 5
4/29/2026
Clean space. Courteous and helpful staff
Christina H.
4 out of 5
4/29/2026
Technician was very friendly and had helpful suggestions. He wasn't super pushy, which I appreciated. I am always happy with the service at Carlson.
Bernie P.
4 out of 5
4/29/2026
Good communication during a very unique situation.
Jacob M.
1 out of 5
4/29/2026
My nav system was made defective and instead of replacing the defective unit I was given a quote of $4,000 to swap with a used system. Im highly disappointed with Toyotas quality and their service - I wish I never even bought a Rav4. Im advising my community to choose another car manufacturer because its not right to pay all this money and have the manufacturer not even make a quality product and have them charge me more. Feels more like a scam then a quality car.
Diane S.
4 out of 5
4/29/2026
Everything was good. Only one problem. My car was ready yesterday and no one bothered to call me so I called. They could not tell me if it was ready. So today I waited. Had to call again. Still no call back. So I went there only to find out that my car was ready yesterday 4-27-26. So it was was in the parking lot all night. Not happy with that.
David H.
5 out of 5
4/29/2026
Ok
Jon L.
5 out of 5
4/29/2026
I had great service today. I was kept well informed and treated respectfully by Brandon.
Ronald B.
5 out of 5
4/29/2026
Fast and friendly service
Thomas M.
2 out of 5
4/28/2026
Staff had difficulty updating the electronic record of vehicle mileage and subsequently providing useful predictions of next service need dates.
David B.
5 out of 5
4/28/2026
Thanks
Karen T.
5 out of 5
4/28/2026
Service team was very helpful and informative and pleasant to work with
Peggy A.
5 out of 5
4/28/2026
Thank you for the great service!! Top notch!!
Guo L.
5 out of 5
4/28/2026
Very good
Nickolas M.
4 out of 5
4/27/2026
Chase was awesome. Along with Lori and Nick, both who I talked to. Your phone system however needs some work. The off site agency you use did not meet my standards. Nobody wants to talk to a off site person
Michael A.
4 out of 5
4/26/2026
Brandon was awesome. I had him check on some extra items and he did his due diligence and communicated with me very well.
Debra A.
5 out of 5
4/26/2026
Quick and easy appointment. Staff is over the top friendly and helpful. Thank you!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.