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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3930 reviews 59%
4 star 1364 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 634 reviews 10%
Review Us
Mark D.
4 out of 5
3/14/2026
The black young lady that checked me in did fabulous job. She was great at her job and extremely pleasant.
Deborah H.
5 out of 5
3/14/2026
James was very thorough and curtious
Sue C.
2 out of 5
3/14/2026
Service is always great but EVERY time the time estimate is always at least an hour less than the actual time. Very aggravating. Again the service and individuals are always great.
Matt L.
5 out of 5
3/14/2026
5 Stars!
Mackenzie S.
4 out of 5
3/13/2026
Neil was great to work with! He knew I was waiting at the dealership for my services to be completed, so he ensured no time was wasted! He was very kind and helpful! Great customer service.
Duane D.
2 out of 5
3/13/2026
Overall great service. However, the oil changes tend to be taking quite long for just a standard oil change. Not even a rotation. Showed up 5 min early. It took one hour 15 minutes. It would be nice knowing I could be out of there in 45 min roughly. Longest an hour. With a scheduled appointment, I feel that’s reasonable. Snacks and coffee great. Especially with a 4 year old who loves coming with. Thank you
Mike P.
1 out of 5
3/13/2026
Offer an oil change only package
John W.
2 out of 5
3/13/2026
I might not be coming back to Carlson Toyota for service. The service seems like it has declined over the time I have been bringing my vehicles there. What happened?
James T.
5 out of 5
3/13/2026
Carlson always do a great Honest job
Lord Ryan.
2 out of 5
3/12/2026
no carwash.
Chad E.
2 out of 5
3/12/2026
The service agent was amazing and very kind. What I did not like was how it took 4 hours to fix my issue! Everything else was just fine, no need to contact me
Souriya M.
1 out of 5
3/12/2026
The team did not address the issues i had questions on. They did not communicate with each other to do the proper investigations into my hybrid battery issues. But they did a great job with the inspection even though I didn't need it. Scott did a good job problem solving but it was not for the issues I brought it for. Overall my specific issues was not handled properly and that was mis communication, or it was deliberate to make me pay more for the same diagnostic. Either was i was not impressed and my issues still exist. Would you pay someone to tell you have battery issues without telling you why?
Susan H.
1 out of 5
3/11/2026
Dealership needs to have parts in stock so its convenient for customer not to have to reschedule another service since part not in stock.
Josephine L.
5 out of 5
3/11/2026
Many thanks
Susan R.
4 out of 5
3/11/2026
Rylen was amazing to work with! He explained the findings and was sincere and honest in what needed to be done. No push~just good explanations. Will work with him again!
Julie K.
4 out of 5
3/11/2026
Neil was absolutely wonderful to work with. He explained everything clearly and called when he said he would.
Genevieve R.
5 out of 5
3/11/2026
Friendly and gave me a good explanation.
Joe A.
5 out of 5
3/10/2026
Great service
Leah Z.
5 out of 5
3/10/2026
Great experience and have been a customer for years.
Jason L.
2 out of 5
3/10/2026
I purchased my new 2026 tundra August from your dealership. This had been my second visit for service. Each time I have showed up for my scheduled appointments, the rep has said that I don’t have an appointment scheduled. The first time was set up by phone and the second was done through the app. Both times the same result, no appointment on your records, even though I had received confirmation texts the night before. Now, the representatives still received my truck for service so there was no harm. My assumption though is that this had caused a strain on the tech’s scheduled to provide service to those vehicles already in their docket. When I addressed this issue with the desk representative he basically said there was nothing that could be done. I’m assuming there are some deficiencies in the scheduling process that could be improved and if I was running the desk, I would seek to improve them

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