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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3926 reviews 59%
4 star 1363 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 633 reviews 10%
Review Us
David C.
5 out of 5
3/17/2026
Thanks for being flexible, and for getting the job done quickly.
Jake K.
5 out of 5
3/15/2026
Nick was great to work with. Even though Toyota was not able to resolve the issue, Nick did a good job keeping me updated.
Denise M.
5 out of 5
3/15/2026
Kindly and make a good job
Carol P.
4 out of 5
3/15/2026
Start out needed help with my digital dash computer-- he was able to get me back to my normal which another dealer wanted me to leave mine overnight wouldn't even take a look at it at first to let me know if it was something they couldn't fix--he's knowledgeable,, courteous polite--he gives eye contact, asset to Carlson Toyota I will be back Carol P
Sylvie N.
5 out of 5
3/15/2026
I loved all services done on my car today especially the car wash after ✅
Charles Z.
5 out of 5
3/15/2026
Matt and Paige took care of me at an exceptional level. THANK YOU!
Zoua G.
5 out of 5
3/15/2026
Matt was incredibly helpful! He was professional, kind, and thorough in explaining the issues found on my vehicle. I truly appreciate the clarity and transparency he provided. His service was excellent! Thank you!
Stephen S.
1 out of 5
3/15/2026
Everything was good until Scott told me my rear wiper was torn. His price for replacing it was over $50. I declined and when I checked the wiper blade the next it was prefect with no tears. Either the tech needs more schooling or the service department is scamming customers. I hope not.
Steve P.
5 out of 5
3/15/2026
Thank you
Bushra R.
5 out of 5
3/14/2026
Answered all of my questions patiently.
Carol H.
5 out of 5
3/14/2026
Mr Delaney was a kind, knowledgeable, understanding, patient, gentleman. He went out of his way to listen to me as he saw how stressed out I was. It was a pleasure getting my car worked on.
Kim H.
5 out of 5
3/14/2026
James was excellent. Gabby my shuttle driver was great company.
Beth K.
5 out of 5
3/14/2026
Great customer service as always!
Terry C.
2 out of 5
3/14/2026
I asked for a car wash and they forgot, so I had to go back in after I saw my car. They forgot to put the sticker in my front window reminding me of my next appt. Front desk was amazing and very friendly!
Mark D.
4 out of 5
3/14/2026
The black young lady that checked me in did fabulous job. She was great at her job and extremely pleasant.
Deborah H.
5 out of 5
3/14/2026
James was very thorough and curtious
Sue C.
2 out of 5
3/14/2026
Service is always great but EVERY time the time estimate is always at least an hour less than the actual time. Very aggravating. Again the service and individuals are always great.
Matt L.
5 out of 5
3/14/2026
5 Stars!
Mackenzie S.
4 out of 5
3/13/2026
Neil was great to work with! He knew I was waiting at the dealership for my services to be completed, so he ensured no time was wasted! He was very kind and helpful! Great customer service.
Duane D.
2 out of 5
3/13/2026
Overall great service. However, the oil changes tend to be taking quite long for just a standard oil change. Not even a rotation. Showed up 5 min early. It took one hour 15 minutes. It would be nice knowing I could be out of there in 45 min roughly. Longest an hour. With a scheduled appointment, I feel that’s reasonable. Snacks and coffee great. Especially with a 4 year old who loves coming with. Thank you

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