Scott and the team are excellent
Was waiting in my vehicle for 5-10 minutes before any advisor came over to assist. Usually would not complain if it wasn’t for the fact I usually get exceptional, prompt service.
Well it was good however one of the lights has come back on. The low tire light. My son has filled all the tires and we can not get it to go off.
I dealt with Aaron Newell who I found very friendly and knowledgeable. It was a pleasure working with him.
The whole process, not specifically this advisor. I was in 2 days prior for an oil change and asked to have a noise looked at. They quoted me a diagnostic, which I agreed to and said I needed my water pump replaced. I said I had a warranty, and gave them the phone number and copy of the contract info. They said I had to make another appointment to get the work done, which I did. But there was no record of the warranty info or my previous visit. I ended up paying the full $950 instead of $100 due to the mixup.
Service did take longer than usual.
The entire team was excellent, everyone from Ryan to Tim really were kind and considerate.
Everyone was so nice. The only room for improvement is better guidance on where to park when you pull in for service. It’s a small area and very poor instructions given. Maybe it was just the employee at the time, but a sign would be good. St. Cloud has a great system. Everything else was over the moon great.
Seriously, he is very kind, friendly and competent.
Thank you Brandon for treating me with 5 star excellence.
I called set up an appointment got a message that the appointment was confirmed but when I got to the dealership I was told I wasn’t on the schedule and was treated like a walk in was at the dealership for 5 hours.
Very satisfied with the service. Quick and efficient. Thanks!
I have never used your facility before and was tasked with preparing the car direct from winter storage to a 2000 mile round trip to Montana and brought it to you guys. Thank you for giving me peace of mind during my daughter's trip.
Eric was courteous, professional and efficient.
Thank you
Thank you for your wonderful service The staff was very friendly and knowledgeable
Ñick is a great employee and surpasses at his job. Nick understood my concerns and kept me informed of progress on repairs. Thank You, Ward Schultz
I had an outstanding experience at Carlson Toyota, and I especially want to recognize Eric **** for the exceptional service. From start to finish, Eric’s communication was top-notch. He kept me informed throughout the entire process, explained the services being performed on my vehicle in a way that was clear and easy to understand, and made sure I felt confident in every recommendation.
What really stood out was his professionalism, honesty, and attention to detail. He didn’t just tell me what needed to be done—he took the time to explain why it mattered and answered all of my questions without making me feel rushed. That level of customer care is hard to find these days.
Because of Eric, the whole service experience felt smooth, transparent, and stress-free. If you’re bringing your vehicle in for service, I highly recommend asking for Eric ****. He truly goes above and beyond for his customers.
My car still showed I need scheduled maintenance, after I spent over $500 on… scheduled maintenance.
My Toyota owners portal doesn’t show the scheduled maintenance I paid for.
Did I get charged for work that wasn’t done, based on my car showing I’m due still for maintenance, and the Toyota portal doesn’t show that the work was done?
Its not like it's something I can see.
I trust that they did a great job.
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