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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4056 reviews 59%
4 star 1406 reviews 20%
3 star 216 reviews 3%
2 star 523 reviews 8%
1 star 660 reviews 10%
Review Us
Juan G.
5 out of 5
5/28/2026
Matt was very nice ????
Wendy G.
5 out of 5
5/27/2026
Ryan was very helpful and ensures all my questions were answered.
Darrell Q.
2 out of 5
5/27/2026
Wasn't notified that work was done. Arrived 15 minutes early. Didn't get finished for 2 hours 15 minutes.
Kristin T.
4 out of 5
5/27/2026
I appreciate the transparency of Carlson Toyota. While car maintenance is never a fun thing to pay for, I really do appreciate the accurate quotes and the notice of expected upcoming service needs.
Anna C.
5 out of 5
5/27/2026
Very much appreciate ???? your work ????
Mary H.
5 out of 5
5/27/2026
Would have appreciated a car wash.
Danny V.
5 out of 5
5/27/2026
Aaron is always the best when I get him. Amazing service like always
Jeffrey B.
1 out of 5
5/27/2026
First things first. The tech I was working with did a fine job. Not his problem AT ALL.I came in for a scheduled oil change only. No tire rotation, nothing else. I was there waiting for 2 hours and 15 minutes for JUST an oil change! Unfortunately this IS NOT a one time event. I've been going for years and it's been horrible for at least 2 years if not more. I'm not sure what changed 3 or so years ago but your service dept. use to be stellar. The service tech offered me a discount which was appreciated but 2 hours 15 min. is ridiculous.
Sharon P.
4 out of 5
5/27/2026
Eric **** was great, lives up to Carlson Toyota high standards.
Brandon S.
1 out of 5
5/27/2026
1 hour 45 min for a tire rotation
Debra P.
1 out of 5
5/26/2026
Still waiting for the paperwork
Amy N.
4 out of 5
5/24/2026
The only issue is this is the second time in a row they forgot to put my car through the car wash. I thought it was included but I may be wrong. I apologize if I am not correct
Keith K.
3 out of 5
5/24/2026
Oil change completed, w/ multi-point inspection. Service person identified a slow leak in front drivers side tire. Great work. Thankful he found that. I later observed that there was a nail in the tire. I planned to get new tires in the coming days, so I held off of the repair.
Kevin B.
5 out of 5
5/24/2026
It was done professionally and efficiently.
Abdihakin A.
5 out of 5
5/24/2026
Thanks
Eric B.
3 out of 5
5/23/2026
Matt did everything in his power to finish the repairs on my truck and was able to answer all my questions. However I found something in the bill that I saw afters about a rock in my oil pan that I never heard anything about.
Karac F.
5 out of 5
5/23/2026
You guys are top notch. I am so impressed with your service every single time I come in. Kudos to your team of fabulous customer service.
Jason A.
5 out of 5
5/23/2026
Chase was awesome right out of the gate. I stepped out of my vehicle and Chase was personable and friendly. Chase kept me notified on the status of my vehicle and answered a few questions I had quickly and confidently. I’m always impressed with the crew at Carlson Toyota CR. The reason I get all my service needs done here. Bravo!
Esteban L.
4 out of 5
5/22/2026
This is half (or more) my fault, but before when I would take a car for service, I would receive a call with the recommendations. I just realized after I got home and actually looked at the paperwork I was given, that there were some recommendations for work to be done. I always leave the car and pick it up once I am done with work, since I work next door to you guys. For me, and if it’s possible to request for it to be like that now on, I would appreciate a call with the recommendations so if possible that work can be completed at the same time. Thank you
David H.
4 out of 5
5/22/2026
No issues with Rylen, he was very helpful. I wish however I was told about how the Toyota care process works several weeks ago when I had my rav4 in for a leaking seal that was replaced under warranty. They could have rotated my tires then if the service writer looked at the miles on the vehicle and mentioned that service was due.

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