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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3926 reviews 59%
4 star 1362 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 633 reviews 10%
Review Us
Melissa L.
5 out of 5
4/16/2026
Thank you Neil!
Gary N.
4 out of 5
4/16/2026
Great experience. No issues
Jayne A.
5 out of 5
4/15/2026
Appreciate Chase getting me in even though I didn't have an appointment. Excellent customer service to him & all the staff I encountered.
Bassel N.
4 out of 5
4/15/2026
Niel is awesome
Hailey C.
5 out of 5
4/15/2026
Neil was very kind, friendly and layed out all of my options for me and wasn’t pushy at all. He truly is a great advisor.
Jimmy D.
5 out of 5
4/15/2026
Nick provided excellent customer service and is an invaluable member of the Carlson Toyota team.
Michael K.
4 out of 5
4/15/2026
The work was completed in a timely manner as what the technician said
Mat S.
3 out of 5
4/15/2026
Hoping they can help replace my rear tires on my 2026 Camry 10350 miles already junk do to the alignment. Never had tires last such a short amount of time
Eva B.
5 out of 5
4/15/2026
Brandon was very kind and professional.
Pamela M.
1 out of 5
4/15/2026
I have been coming here for years and don’t think I will be back. I was given a estimate on my breaks in Jan asked why it is 150 more now and the women at the pay counter said the estimate didn’t include the break pads but the cost estimate for today did? And the brake flush was also more today and the Jan estimate didn’t include brake fluid what brake fluid is 50 bucks. I really felt no one was honest today. And I was there for over 5 hours to get front breaks done. I am really upset about this.
Steven S.
5 out of 5
4/14/2026
Top notch service!
Ali A.
5 out of 5
4/14/2026
Mr Nick was a great person
Lisa M.
1 out of 5
4/14/2026
I arrived at 5:05 for a 5:15 oil change appointment. There are two lines to get into the shop and as I was waiting in line to be directed inside, another car came up into the other line and was allowed to go in before me. It was another 10 minutes before they came and checked me in and I asked them if that person was going to go before me since I was there first. I was told that mine would be done first, but he left a good half an hour before my car was done, and I heard him talking to the guy checking him in for quite a while about all the things he wanted done so I know it was more than just an oil change. I was there until about 6:45 and I had a young child with me so it was just very frustrating that it took so long, especially with an appointment
Michael N.
5 out of 5
4/14/2026
Brandon was very helpful. Much appreciated.
Kathleen L.
5 out of 5
4/14/2026
Matt is very personable!
Tseyang T.
5 out of 5
4/14/2026
Rylen has the best work attitude! He did a great job with my two recent services at Carlson Toyota. Looking forward to working with him again.
Kathy L.
5 out of 5
4/14/2026
Excellent service! I’m a happy, satisfied customer.
Joel J.
1 out of 5
4/14/2026
I wasn't asked if I have a maintenance plan or if I needed a shuttle back. I had to call a friend for a ride back to work. I was billed for a multi point inspection and oil change even after telling them I had a maintenance plan. The guy didn't seem to have time to talk to me or explain things thoroughly.
Shanna S.
4 out of 5
4/14/2026
Nick was great to explain what was recommended service, needed service and did extra investigating to make sure a recalled part was previously dealt with/repaired. Thank you!
Michael F.
4 out of 5
4/14/2026
Simple job but efficient and quickly completed

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