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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Shanna S.
1 out of 5
6/4/2025
I’m not sure what happened, but I did not get any communication regarding what was going on with the car and when it would be ready until I called the dealership to ask. Nick reported something was going on with his computer, but it was challenging to try to plan my day and returning for the car when I didn’t hear from anyone for an entire day
Kyle D.
5 out of 5
6/4/2025
Nick did a great job. I am completely satisfied with the work Toyota and Nick have done. See you in 5 thousand miles.
Mary Ann.
3 out of 5
6/4/2025
I’ve 3 funerals this week. Your system here promised ONE simple question. Since I answered that, I’ll not take time for any further comments.
David C.
2 out of 5
6/4/2025
It is ridiculous to have to wait for an hour and a half to have the oil changed and tires rotated on a 2013 Toyota Camry. I’m not even going to complain about the high cost of the service. I made a specific appointment and you have a special team to do this type of service. It should take no longer than 30-45 minutes at the most.
Joe M.
5 out of 5
6/4/2025
Great and friendly service
Arabinda M.
5 out of 5
6/4/2025
Great service staff
Lynn B.
4 out of 5
6/4/2025
Nick has great communication skills. Kept me apprised of what was happening and the outcome of routine maintenance including things needing done next maintenance appointment.
Dewi G.
4 out of 5
6/4/2025
Very happy today with the service
Joyce D.
4 out of 5
6/4/2025
Brandon answered all my questions before I left the shop. Realized I had more questions about the correction on page 2. He clarified for me. Thanks!
Janice A.
5 out of 5
6/4/2025
Scott and the whole team are great. Always helpful
Brittney R.
4 out of 5
6/4/2025
Nick kept me updated and was extremely pleasant to work with! I realize it is his job, but I was having a horrible day but the interactions I had with him were definitely something that made my day a little bit better. I work in customer service myself and would be proud to have an employee that is so clearly focused on the customer as Nick was. Thank you!
Carole L.
5 out of 5
6/4/2025
Great service!!
Paul S.
5 out of 5
6/3/2025
Great job as always
Jeanne C.
1 out of 5
6/3/2025
I was 10 min. late for my routine maintenance appt… Is this the reason I had to wait for almost 2 hrs for my car to be ready? Also wondering why my car is still giving me the message “Maintenance required”?
Sandra W.
2 out of 5
6/3/2025
While everyone was courteous and friendly, I was disappointed that I had made an appointment and was told it would take 1 hour. When I arrived I was told that it would be 1-1.5 hours. I now live an hour away from Carlson Toyota, which is where I purchased my vehicles and maintenance plans. I am on a tight schedule when I come to the coon Rapids area. I was unable to get the recommended work done today because they were running behind. I also have the Costco discount on parts and service. I am aware that there are two other Toyota dealers that participate, but they are just as far away as the familiar to me Carlson Toyota.
Brittany P.
1 out of 5
6/3/2025
Scratches on dash and speaker.
Kevin B.
5 out of 5
6/3/2025
Great job all around, very satisfied, thank you!
Sydnee K.
5 out of 5
6/3/2025
Super nice and helpful
Theodore S.
5 out of 5
6/3/2025
Much appreciated great service. They took me in without an appointment when my car overheated.
Ann C.
5 out of 5
6/2/2025
Thanks for remembering coupon

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