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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Rebeca I.
5 out of 5
6/6/2025
Nic was very professional. Ok
Richard H.
3 out of 5
6/6/2025
The service was good other than we had to make two trips from Mora MN to get the hop completed.
Deanne Ziebart.
1 out of 5
6/6/2025
My vehicle was there for over 10 days and nothing was fixed. I was told they contacted my insurance provider,CNA, but they denied coverage which is completely unacceptable. I bought the policy through Toyota and feel I am being ripped off by both parties. Adding a quart of oil every week is not an acceptable solution for a vehicle that has never had issues until a few months ago.
Gloria A.
5 out of 5
6/6/2025
Nick was attentive to my concerns and got answers quickly. Felt like a valued customer.
Donn B.
2 out of 5
6/6/2025
A tire rotation and courtesy check took about 1.5 hour’s. That seems quite long for those and a lot longer than previously. Staff were very courteous and professional!
Fari S.
5 out of 5
6/6/2025
Very friendly and professional service. Thank you.
Erin W.
2 out of 5
6/6/2025
Ok so all of the service guys are fantastic, like amazing and above and beyond, huge thank you!! The area of opportunity was around the dang coupons…???? We had my husbands truck in on Wednesday, and had a 1900 dollar bill that the desk wouldn’t let us use, and then today, we had the 4 Runner in and again, this time presented the oil change coupon multiple times, and it still wasn’t applied. The end of the world, no, but we’ve legit had every single service (ever) for 12 years done through y’all and your girl just wanted her $150 of savings. The chocolates are a. Ice touch though.
Anita R.
5 out of 5
6/6/2025
Brandon was so nice, helpful and a courteous. All personnel at Carlson Toyota were also. Thanks for a great experience.
James K.
5 out of 5
6/6/2025
Keep up the good work.
Rochelle S.
5 out of 5
6/6/2025
Fast service and great price today. My vehicle drives so much better now after the service from Carlson these past two weeks . Thank you.
Vang X.
5 out of 5
6/6/2025
Very helpful and Awesome to work with.
Denise J.
5 out of 5
6/5/2025
Aaron is awesome. So friendly, courteous. and did an excellent job helping me out!
Kathleen A.
5 out of 5
6/5/2025
Great customer service
Gregory S.
5 out of 5
6/5/2025
Thanks much
Mark K.
4 out of 5
6/5/2025
Scott went above and beyond to get my car diagnosed and repaired on a day when Carlson was fully booked! Thank you so much!
Robert B.
5 out of 5
6/5/2025
Aaron was great. Personable and professional. The service staff was fast and efficient.. Highhly recommend!
Laura A.
5 out of 5
6/5/2025
Very friendly and helpful
Alison A.
4 out of 5
6/5/2025
Brandon was great! Very polite and a great communicator.
Dale S.
3 out of 5
6/5/2025
So thoughtful accommodating my limited mobility. My car was in the garage keeping me out of the rain and limiting my distance to walk.
Troy G.
5 out of 5
6/5/2025
Great job thank you Neil

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