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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 211 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Mark H.
5 out of 5
6/10/2025
Professional and efficient. Thank you!
Allan H.
1 out of 5
6/10/2025
My appointment was scheduled for eight o’clock they didn’t get my vehicle in till 9:05. It shouldn’t take a hour to get your oil changed.
Robbin F.
4 out of 5
6/10/2025
The young man that gave us a ride to the mall was great .overall you guys did great
Carol B.
4 out of 5
6/10/2025
We had a few questions and he answered them all .
Cari Matt.
5 out of 5
6/10/2025
The people were very nice!!
Cynthia G.
5 out of 5
6/10/2025
Neil was very thorough and friendly. He explained all of the items on my vehicle.
Sharon S.
5 out of 5
6/9/2025
Steve was very helpful in seeing that the service was done as well as answering my questions.
Rebeccac V.
1 out of 5
6/8/2025
Took 2 hours for an oil change
Megan S.
5 out of 5
6/8/2025
Nicholas is great! Always super courteous and gets my car done quickly!
Joseph S.
4 out of 5
6/8/2025
Not only was Brandon outstanding, but the entire experience was great. Always good there, but wow, Carlson service has stepped up its game. We were going to buy another rav4 there anyway, but we are so thrilled now to go back to add another toyota to our family fleet. Well done guys.
Amritpal S.
5 out of 5
6/8/2025
Nicholas was awesome. Best than anyone and 5/5. Thank you
Amanda H.
1 out of 5
6/7/2025
Both my husband and I have talked with multiple representatives, including Scott reguarding this visit (and previous visits). I came in to have my flow shut off valve coolant warranty repaired and my airbag recall repaired at the same time. However, I was told that the airbag was taken care of on my 5/15 visit, which I was not told. I was also told it WAS NOT repaired when I asked on 5/15. I would have had the warrant work completed much sooner but didn’t want to be without a car 2 separate days and was told the airbag repair was scheduling out much further. I was not called on 5/15 as requested. Also on 6/4 I was not returned a call until3p after multiple phone calls and my car being dropped off the night prior (appt at 7:45am). The communication most appointments since I’ve started being seen last summer has been atrocious at this location.
Jean C.
4 out of 5
6/7/2025
On time, courteous service and a dark chocolate bon-bon for the road! Does life ever get any better?
Kathryn E.
2 out of 5
6/7/2025
My initial visit to Toyota was met with Nick, a service rep that was both a non caring attitude and unexceptionable comments. After making the appoint I left but decided to return and speak with the head service manager. He listened and agreed with my feelings and did good by me. Parts and service were covered and Brandon, my new service rep, was outstanding and very professional. I will continue to do my business with Carlson Toyota.
Colleen K.
1 out of 5
6/7/2025
He put a comment on the paperwork that I requested an oil change. I was only there for a tire rotation. I don’t believe the oil was changed, but ??
Oren L.
5 out of 5
6/7/2025
Thanks
Victoria W.
5 out of 5
6/7/2025
Neil was by far the best encounter in service I’ve ever had at Toyota! He was so knowledgeable, patient, and kind. Carlson is lucky to have him!
Ryan L.
2 out of 5
6/7/2025
I made a 7:00am appointment, the first of the day, hoping it would help ensure a quick, timely oil change. It took two hours for an oil change and tire rotation. That is a ridiculous amount of time.
Janet H.
3 out of 5
6/6/2025
Please have your tech at least wipe their hands off before driving customers cars. My steering wheel had oil all over it, very gross
Alexander T.
1 out of 5
6/6/2025
On the ride home I had the check engine light come on with a message to contact the dealership, but that's why I brought it in to begin with. Scott was helpful and offered to look at the car again hut when I called they wanted me to setup another appointment. I didn't pay for my car to immediately need service again and then have to pay more money. I am bringing it in tomorrow, Saturday, to hopefully get this squared away.

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