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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3926 reviews 59%
4 star 1362 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 633 reviews 10%
Review Us
Paul W.
5 out of 5
4/23/2026
N/A
Noelle N.
1 out of 5
4/23/2026
The TL;DR version is that I got stranded for over 2 hours after the work was completed and needed to ask a stranger for a ride in order to get back to the dealership. The car wasn't washed as requested and the seats in the car (including the back) were all moved around in a weird way. I had been told that one part wasn't available on the day of scheduled service (that it "went missing") and that I would be called the next day when they had that part and that it could be installed then. I never got called and am still waiting on that update. Not a great first experience with this service department, unfortunately. (I note that the shuttle driver in the morning was nice to talk to - so compliments there)
Michelle B.
1 out of 5
4/23/2026
I dropped my car off the night before and it said it was in the shop at 730 my appointment was at 8 for an oil change. On the paper I marked I would expect to pick it up about 1030. They did find a recall on my car which they fixed so I was glad about that. I called a few times and got a call back about 1215 and my car had not even had an oil change yet and he said they would get it back in the shop after lunch. My car was finally done about 4:00.
Robert K.
5 out of 5
4/23/2026
Thanks for a great job
Jan H.
5 out of 5
4/23/2026
Matt was exceptional: professional, timely and straight forward with the results of multi point inspection. He was an awesome representative today and got me on my way in a timely manner ahead of the estimated time frame!
Thomas G.
2 out of 5
4/23/2026
Bad pricing
Matthew D.
5 out of 5
4/23/2026
Service took longer than expected but was kept updated and informed. Very happy
Janet F.
5 out of 5
4/23/2026
Mat was very professional and explained everything he was doing. I'm very pleased with my visit today. Janet F
Albert M.
5 out of 5
4/23/2026
Thank you, Nick!
Jeffrey B.
5 out of 5
4/23/2026
Satisfied
Paula S.
4 out of 5
4/23/2026
Very nice to explain question I had about brake linings. Check in was through. Wait time seemed longer but it was doable.
Jana I.
5 out of 5
4/23/2026
Job well done. My car runs smoother and it doesn't feel as shaky on the roads
Bill S.
5 out of 5
4/22/2026
Karlson has been delivering consistent and wonderful service. Facilities are clean and the coffee is not have bad too.
Laura C.
5 out of 5
4/22/2026
Neil was fantastic start to end. 11/10 customer care.
Carol L.
4 out of 5
4/22/2026
Neil was so kind and helpful. I very much appreciated the shuttle home and the delivery of my Venus home to me. I’m spending the good word about Carlson Toyota!
Cynthia T.
4 out of 5
4/22/2026
Clearly explained necessary repairs Made a future appointment to complete work on my vehicle.
John M.
2 out of 5
4/21/2026
The service was fine, but I asked to make an appointment to get my recall fixed and the service tech did not make that appointment for me. He told me to call back in to Carlson Toyota when I got home. I am physically standing in the middle of all the service techs , and I have to go home to make an appointment. That just seemed really bizarre to me.
Sean B.
5 out of 5
4/21/2026
Good communication, prompt, and curtius.
Juliana A.
1 out of 5
4/21/2026
The car was jacking and it eventually stalled in the middle of the road on my way home. The car was running well before it was serviced by your mechanics. I even called your office for help. I have a picture of a hose that was left unconnected in the engine. it was really bad to see how unprofessional things were handled.
Jill S.
4 out of 5
4/20/2026
Brandon Wright was very courteous and kind. Our oil change and tire rotation was done in a timely manner, even though Carlson Toyota was extremely busy. I had a couple questions and Brandon explained things to me and helped me receive my service contract and keys. He made sure my truck was washed and parked outside. Thank you for a job well done, Brandon and Carlson Toyota!

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