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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3926 reviews 59%
4 star 1362 reviews 21%
3 star 208 reviews 3%
2 star 509 reviews 8%
1 star 633 reviews 10%
Review Us
Karen T.
5 out of 5
4/28/2026
Service team was very helpful and informative and pleasant to work with
Peggy A.
5 out of 5
4/28/2026
Thank you for the great service!! Top notch!!
Guo L.
5 out of 5
4/28/2026
Very good
Nickolas M.
4 out of 5
4/27/2026
Chase was awesome. Along with Lori and Nick, both who I talked to. Your phone system however needs some work. The off site agency you use did not meet my standards. Nobody wants to talk to a off site person
Michael A.
4 out of 5
4/26/2026
Brandon was awesome. I had him check on some extra items and he did his due diligence and communicated with me very well.
Debra A.
5 out of 5
4/26/2026
Quick and easy appointment. Staff is over the top friendly and helpful. Thank you!
Cyrus V.
5 out of 5
4/26/2026
Thanks
Win R.
5 out of 5
4/26/2026
Thank you for keeping me informed with the progress of the whole process, inspection and completion of unexpected repairs needed.
Carlos P.
3 out of 5
4/26/2026
Brad did a very good job taking care of me in the absence of Scott.
Clodette A.
5 out of 5
4/26/2026
.
Douglas H.
5 out of 5
4/25/2026
Good service call. On schedule.
Russ K.
5 out of 5
4/25/2026
Customer service was excellent! Wouldn't hesitate to return in the future!
Mary D.
4 out of 5
4/25/2026
I was very appreciative of my service at Carlson Toyota. The person helping me even gave me a 30% discount on an originally 25% discounted package price for prepaid oil changes and maintenance! Thank you!
Davette S.
5 out of 5
4/25/2026
Thank you, Carlson Toyota I love my RAV4 and I trust you guys for taking care of it. Thank you so much.
Cathleen R.
5 out of 5
4/25/2026
Matt was great! Super friendly and thorough. I felt really comfortable with him. Service was quick and quality, as always.
Juliana A.
4 out of 5
4/25/2026
perfect this time around and I hope it continues that way. Thanks
Claudia H.
2 out of 5
4/24/2026
I have always been very confident when getting my RAV 4 serviced with you; however this time I didn’t realize the importance of paying attention to my text messages. I was reading a book and waiting to be informed by a representative (as has always been done on my past visits). When he came out he said my car was ready and didn’t let me know I probably should have changed my cabin and air filter— I read this later in the day when I checked my text messages. Now I need to make an appointment to get this done!!!
Jim S.
4 out of 5
4/24/2026
Neil was very outstanding with his service and responsiveness. When the diagnosis was going to take longer than we expected and we were getting in a schedule crunch he offered me a courtesy car to use overnight. He is the reason we appreciate the service we receive at Carlson. He went out of his way to work with us. Also the mechanics were very good, they alerted us to the Cablegate issue and addressed it and also repaired it valve cover leak under warranty for us. These are reasons why we keep coming back to Toyota. Excellent service!
Katrina B.
5 out of 5
4/24/2026
Kind, understanding, and thorough.
Michael V.
5 out of 5
4/24/2026
He did a great job getting my truck back on the road and took care of me more than I would have ever expected.

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