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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 210 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Deloris B.
5 out of 5
6/24/2025
Nicholas was very helpful. Thanks.
Susan S.
2 out of 5
6/24/2025
I wasn't keep advised about my vehicle. I made the appt to also look at why my tire pressure light won't shut off. I talked to a gentleman at Carlson when I made the appt and asked if this could be done when my oil and tire rotation was done and I was told yes. When I got my car it was not looked at cuz that isn't the job of where my oil and tires were done. Now I have to come back. I asked the man checking me out what services my car needed. He could not tell me and never did. I asked for a print out of what was needed and that couldn't be done either. Finally Brandon in the lobby area assisted me and let me know what my car needs in the future.
Debra M.
4 out of 5
6/24/2025
Always pleasant explain things and why they need to be done
Laura A.
5 out of 5
6/24/2025
Very fast and friendly service
Kyle K.
5 out of 5
6/23/2025
Neil was absolutely fantastic, friendly and nice. I have worked in customer service most of my life and Neil did things the way I would, explained things in an easy and friendly manner, he was great, two thumbs up!
Abdi A.
5 out of 5
6/23/2025
Wonderful job
Jana I.
5 out of 5
6/22/2025
Awesome job as always. Thank you!!
Dan P.
5 out of 5
6/22/2025
Thank you for working me in before my warranty expired.
Sandra W.
5 out of 5
6/22/2025
Just glad the recall has been taken care of. As usual, Carlson Toyota has been professional and courteous. Thank you
William W.
4 out of 5
6/22/2025
Initially, at first, I didn’t receive good customer service, then Steven Furst stepped up to the plate and provided me with excellent customer service and showed me how excellent Carlson Toyota is.
Tanya R.
1 out of 5
6/21/2025
No need to contact.. just should honor appointment times. What's the point of make appointments if you still have to wait 2 hours for an oil change.
Tom F.
1 out of 5
6/21/2025
I recently came to Carlson for a Check Engine Light on. After a nearly $200.00 diagnostic charge, there was a P0430 code present and was told I had to replace the catalytic converter on the driver’s side - parts cost = $3750.00. I paid for the diagnostic charge, then took my vehicle to get a second opinion. Second opinion results: code for the catalytic converter was there but so was a low voltage code. Battery was tested, failed load test. The low voltage code tripped the catalytic converter code! New battery and everything is good again. What is going on at Carlson Toyota? Service scams, incompetence, poor management/ownership - you be the judge. Buyer beware!!
Amy N.
5 out of 5
6/21/2025
Fast and easy.
Carlson Toyota.
3 out of 5
6/21/2025
Very, very bad experience
Meridith L.
5 out of 5
6/21/2025
Nick was very communicative and did a great job!
Jacob G.
5 out of 5
6/21/2025
Neil was great - explained everything clearly
Abby L.
5 out of 5
6/21/2025
Great work and service. Thank you!
Allison P.
5 out of 5
6/21/2025
Brandon was personable and prompt. He presented some bad news in a professional way and made sure I was taken care of the next day.
Katherine P.
5 out of 5
6/20/2025
Excellent service time after time. I’ve had him on my last several visits. Very knowledgeable, polite, and helpful.
Bruce T.
4 out of 5
6/20/2025
I had hoped it would get washed

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