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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 210 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Katherine C.
3 out of 5
6/20/2025
The service from Nicholas was excellent. However, the pricing on your website is very misleading. It doesn't include a lot of the fees and I didn't see anything explaining that was the case, so I ended up paying double what I was expecting to pay based on what the site told me. The site should either reflect the total price accurately or have a clear, unmissable message explaining this.
Patrick K.
4 out of 5
6/20/2025
Steven was very attentive , has a great customer service, great and professional attitude. He answered all my questions and ensured that I understood my financial responsibility. I had a very good experience today.
Bill F.
5 out of 5
6/20/2025
Friendly and kept me informed of what was happening.
Juanita M.
5 out of 5
6/20/2025
Appreciate the efficient service & polite service providers
Thomas O.
1 out of 5
6/20/2025
Problem with phone charger slot not addressed. New drive all the way back to the dealership to have a tech say owner is having problems with iPhone overheating in charger? Is there a test for that? Why was the slot designed to not operate with a phone cover? The phone shutdown for an over temperatures in the charging battery and warned of possible phone battery damage.
Brittany B.
1 out of 5
6/20/2025
Don't contact me. I am upset because I'm currently trying to find a sticker on my door because you guys didn't do it when I was in for service. Bad enough I was in with an oil leak at 20k miles. Thinking this is my first and last Toyota. I don't have time for this. I bought a new car to AVOID wasting time
Logan K.
2 out of 5
6/20/2025
Oil change took 2 hours. Very disappointed
David J.
4 out of 5
6/19/2025
Neil was great to work with. I am handicapped with my walking and he went the extra mile to make things easier for me. I am very impressed and appreciative! I will arrange my future maintenance with Neil.
Stuart L.
5 out of 5
6/19/2025
Completely satisfied...
Wanda B.
5 out of 5
6/19/2025
Thank you very much. I will be using Carlson Toyota for my car repairs. Thank you!!!
Rita K.
4 out of 5
6/19/2025
Steven was very helpful explaining the future services that my Rav will need. I chose to wait a bit on them . The tire information especially is helpful. My only disappointment was no car wash. Sweet treat was a nice touch.
Peter M.
4 out of 5
6/19/2025
Brandon was excellent. 2 thumbs up ????????
Melissa H.
4 out of 5
6/19/2025
This dealership location has exceptional customer service!!!
Tim K.
2 out of 5
6/19/2025
This is my wife's vehicle (Prius). Send all correspondence to her. You should be able to look up her info in your system: ****-****-xxxx I will default to providing low scores on any surveys related to her vehicle in the future.
Kathleen P.
4 out of 5
6/19/2025
This is my Third vehicle from Carlson Toyota. I trust and enjoy dealing with them.
Burton O.
4 out of 5
6/19/2025
Aaron right on top of it!
Michael N.
5 out of 5
6/19/2025
Job well done. Very thorough. Steve Durst was great in keeping me up to date. The technicians did a superb job.
Bassel N.
4 out of 5
6/19/2025
Brandon is great
Kayla H.
5 out of 5
6/18/2025
Great first experience here, will continue to come back!
Gayle L.
4 out of 5
6/18/2025
Thank you for working with me. I was impressed by being made aware of more immediate concerns, and future concerns along with not being pressured to get it done “today”.

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