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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3974 reviews 59%
4 star 1375 reviews 20%
3 star 210 reviews 3%
2 star 515 reviews 8%
1 star 641 reviews 10%
Review Us
Asenath O.
5 out of 5
7/1/2025
Nicholas served me well and within the time I didn't expect. Thank you Nicholas.
Thomas S.
5 out of 5
7/1/2025
Nicolas was great, easy to communicate with.
Mel B.
5 out of 5
6/30/2025
Very helpful staff
Mark E.
5 out of 5
6/30/2025
Aaron delivered excellent customer service!
Tanya M.
5 out of 5
6/29/2025
Nick explained everything well and is a true professional. Thank you for a pleasant experience.
Diane L.
5 out of 5
6/29/2025
Very good service
Rachel S.
2 out of 5
6/29/2025
There was a female staff that was very kind and helpful, she checked in with me and offered my son a snack and made sure we were being checked in with about our vehicle. It was very much appreciated. I wish our service advisor had been in communication with us about estimated time when we arrived/went over the multiplier inspection with us.
Kathryn S.
5 out of 5
6/28/2025
First time customer to this location. Great service!
Carolyn B.
5 out of 5
6/28/2025
Very satisfied with the service.
Pamela G.
5 out of 5
6/28/2025
Great, friendly, quick service.
Tim M.
5 out of 5
6/28/2025
Keep up the Good Work!!
Marc H.
5 out of 5
6/28/2025
Ok
Jim W.
4 out of 5
6/28/2025
Took care of two different recalls on my 2021 Highlander in a timely manner.
Jake M.
1 out of 5
6/28/2025
I asked to discuss my service with the advisor and never heard back.
Mary C.
5 out of 5
6/28/2025
The entire experience was awesome. They clearly understand the idea of good customer service.
Randall L.
5 out of 5
6/28/2025
????????????
Judy R.
2 out of 5
6/27/2025
I chose to stay to have my car serviced. There were unfortunate circumstances that required that my car remain on te rack longer than expected although I was told my car was ready, when it was still on the rack being serviced. I was there from 12-8pm. The shop guy and everyone was apologetic and eventually I asked to be taken home. I was tired and hungry. It took a while to find me a car so I could head home. Despite my long stay and miss communication between the shop and the service desk person everyone was very courteous. It was a long day and and unfortunately my stay was longer than it should have been. Very disappointed ☹️
James W.
5 out of 5
6/27/2025
Professional and efficient
Julie W.
5 out of 5
6/27/2025
First of all, SCOTT Backman is absolutely amazing!! He has been my adviser for years on the vehicles I have… He is dedicated to his clients and always does a FANTASTIC JOB with services needed! Scott not only explains everything I need to know he makes sure my vehicle is well taken care of ???? that means the world to me! Paige has the best crew ever at Carlson Toyota ???????????? Grateful Julie W
Mari S.
4 out of 5
6/27/2025
Nic was a 12/10!!! Above and beyond !

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