While I was surprised at the expensive additions that were needed, they did seem to fit in with the mileage of the car. I was shown pictures of what was being replaced
however, after I left the shop and I was on the highway coming home, the low tire light came on. I called back after I got home and I was informed that if I could stop in as soon as I could today tomorrow next day, they would check out the tires and then adjust the computer to show that there is no shortage of air, or there is, they would fix it.
I’m just surprised that there was a shortage notice right from the beginning
John was wonderful - friendly, helpful, clear, and communicative.
Always pleased with the Oakland Service Center. I appreciate the professionalism and consistent communication.
Very satisfied it didn’t take too long, in & out great customer service and very helpful & he always was cute!! Thank you
Tommy was great: friendly, a good communicator, very helpful and professional.
the service is very good。
I was just bothered that the work on my car seemed to take a long time and was not able to get my car returned until 2 even though I brought it in just after 8.
John was kind, friendly and efficient. Great with timely communication and I sincerely appreciated him being thoughtful about pricing. By far one of the best advisor I’ve had in the past 10 years of being a customer. Thank you!!
Communicate well what is needed in the future.
I own an old van (2010 odyssey) but needed a left front blinker fixed, it was $199 for assessment and over $300 to fix. Thus was a waste of my time and hong’s. Hong was competent as an employee but the Honda corp. apparently feels it’s ok to extort money from its customers. Lesson learned , will take van to local mechanics. Don’t bother calling or texting. No chance I bring van to Honda in the future.
I just wanted to say that if there was any wrong wording please forgive me, I wanted to leave a great review for Victor Martinez. Excellent sales work great sales person thank you..⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️♥️⭐️
Sincerely Kim L Mouton
John and Alonzo were two bright spots on a morning where I had to take my car in for recall service. It was very early on a Saturday when I stopped by and they both had lovely attitudes that put me in a brighter mood. Thanks guys!
Very satisfied with the service
John provided excellent service. Thank you!
Very nice and approachable, and explained things in detail.
5! Excellent! Super thorough and friendly
Very kind and thorough, thank you Max
I had the best experience I’ve ever had during a service visit, thanks to Victor Martinez! From start to finish, he was professional, knowledgeable, and genuinely committed to making sure everything went smoothly. He kept me informed every step of the way and made the entire process stress-free. Victor truly went above and beyond—I left feeling confident and well taken care of. I’ll absolutely be returning for future service needs.
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