Victor was amazing! He went above and beyond to help me find and fix the issue with my car. He was patient, knowledgeable, and made sure I understood what was going on every step of the way. Truly excellent service — I couldn’t recommend him more!
Great customer service from John Jeffries gave me details on my service and answered all my questions thank you
John was very professional. He informed me of recommended services without feeling pushy like I have experienced previously at Honda Oakland.
John was fantastic! Thorough, welcoming and answered a question that was not part of the scheduled service. Appreciated the communication and check out. Thanks again!
Thank you for the service.
John was exceptional and the service was great
Taz was pleasant, knowledgeable and provided good follow through on special request.
Very Goodyear custumer service and very friendo
John was great! Knowledgeable and communicative. 5 stars
Victor is excellent at customer service.
I really appreciated seeing John Jeffries again—he’s a favorite among the Honda crew!
Hong was incredibly attentive and professional, both when I arrived to drop off my car as well as when I came the next day to pick it up. I know I can get a lot of services cheaper elsewhere, and I never went to my dealer for car stuff for many years. But I have had a change of heart because I value the energy and cooperation of the Honda team and I consistently get great, thorough and thoughtful service whenever I come. I can’t thank Hong enough for helping me with my broken sunroof—just before a big atmosphere river hit and soaked my cabin!!
Hong is the worst service advisor that I had encountered in my whole life.
He does not show any compassion and does not know how to address his customers. He should be retrained and be shown the right way of dealing with people. He is definitely not an asset to your company.
John is a great representative for your company!
Very great service! John was very helpful when I went in for my appointment this morning. Staff there never fails and I always leave very satisfied!!
I am extremely dissatisfied. I was promised a quote of $6200 for the transmission. Upon picking up the car, it turns out this quote didn’t include tax/ additional fees. Moreover, I was not informed of a credit card surcharge. Had I known, I would have transferred the money to my debit card. As a result, I paid $7000, a full $800 more than promised. Then, IMMEDIATELY after picking up the car the starter malfunctioned— it never had before. I brought the car back in the next morning, Saturday. On Monday I received a call that the starter needed to be replaced and that the cost would be $800. I initially agreed, and then immediately—within 5 minutes—called back to cancel. I was told the request was canceled but when I went to pick up the car it was completed anyway! Even though the cost was reduced that was another $480 that I did not want to spend.
Also, I’ve noticed today that the clip to hold my iPhone seems to be missing from my car. Suffice it to say that I will never return to your dealership and will advise everyone I know to steer clear as well.
John was very helpful he send me pictures of the services I needed. He was very helpful thank you John.
Tommy Jung was FANTASTIC! And the car is running beautifully. My dissatisfaction is with the *exorbitant* price I had to pay. I get it, tariffs are a thing. But Honda is in a much better place to absorb those additional costs than a retired teacher. It felt like a gut punch when I saw the estimate, and though I'm thankful for the discount I was given, it was still a huge bill.
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