As always, your communication is great and your service to me is 5-star! Service advisors like you make me glad I purchased a Honda. Thank you, Chris! ????
I appreciated the service from Tommy Jung - he explained things to me in a simple and respectful manner, was not trying to persuade me to get services, followed through on what he did estimate with no surprises or added expenses, provided a service without extra cost that complemented the service being provided, commented on the status of previously suggested services to say the car didn’t need them right away and reassured me that my car was safe and in good shape for now.
Erin was fantastic! Efficient, communicative, and easy to work with. Give her a raise!
He was professional and friendly. Answered all my service questions and made a good financial deal for my Mtce. using coupons.
Erin was great! Knowledgeable and friendly
Mr. Jung was extremely helpful , efficient and friendly. I couldn’t do all of the work suggested and he was fine with my refusal.
I was surprised at the price of your 15000 mile check up,
In reality my battery was “cleaned” my tires rotated, my oil changed , brake fluid changed. Other than that you looked! Why was it 1107.62
Darius fisher was very helpful great customer service. Explained everything well. 10 star service thank you Darius .
I want to thank Victor Martinez for excellent service, he explained everything so well to me. Thank you!
Vincent is amazing!!! He’s fair, communicative, and clearly walks through the process of the service. I find Vincent to be very kind, warm, and thoughtful. 10s for Vincent!
Very difficult situation. Car was towed to Honda Oakland on Sunday when service was closed (lost key). Sales manager stored it in service bay and took a note. On Monday I called 7 times. Several times operator transferred me to voicemail but nobody called me back. In afternoon operator sent an email to all service people but again no contact. Called late in day again, but just back to email. On Tuesday I called again and operator explained she had no power to make service pick up. I threatened to call the corporate office and finally she found someone. Service after that was fine.
I appreciate the excellent service provided by Hong Nong. He explained what service was needed and what to prioritize. I also liked the timely updates on my car and arrangement of the shuttle service. Thank you!
Thank to Chris A,I was able to recover my vehicle.
Diem was patient and understanding. He knew my unique situation in regards to my vehicle and went above and beyond to make sure I was taken care of. 5 stars for Diem!!!
Hong Nong is courteous, professional, knowledgeable and the like. He and all of the employees of Honda of Oakland deserves a substantial bonus and raises.
Got the job done quickly! Great service all around. Shuttle driver was great, also!
Tommy Jung was AWESOME - I have nothing but good things to say about him. He was patient, kind and walked me through everything great. However I did receive a charge for replacing my headlights when I said on the phone that is something I will do myself. That was $138.22 that I should not have been charged for. Furthermore, I am very dissatisfied with the fact that Honda of Oakland is now charging a 2.35% fee to credit card charges. Majority of these big expenses for many people are charged to credit cards and you’re Honda, a company who reported $124 BILLION dollars in the most recent earnings report. I understand service fees are charged to vendors, but this is a poor business practice for a company like Honda. I don’t plan on returning for future service checks despite Tommy’s excellent service and care.
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