Everyone was friendly but pricing is the extremely inflated. I also feel that I was incorrectly advised that I should replace BOTH
my front rear break pads AND rotors for a total of $1,630.24, before tax. When I asked if all 4 rotors needed to be replaced, I was told “Yes its super damage. the noise you hearing is metal to metal”. While I know its true that the noise I hear is metal on metal, it’s simply not true that all 4 of my rotors are “super damaged”. I declined and also didn’t mention that I just had my front brake pads replaced a week ago. My rear brake pads definitely need replacing ASAP but as of now, the rotors are not “super damaged”. Perhaps I’ll stand corrected when I bring it to a mechanic I trust but I feel it was dishonest to just immediately jump to the conclusion that I need to replace both the front and rear rotors and it’s certainly no coincidence that it’s the most expensive option in terms of a brake quote. I always intentionally avoid the dealership for mechanic work but figured it would be easiest for the headlight combo switch replacement. I have had other poor experiences at this location but I just learned today that the ownership changed back in 2020 so I won’t include that experience here. My experience this time though has left me with similar feeling. While I’m happy the actual work completed and the staff I interacted with were friendly, I feel that the approach is to squeeze the most amount of money out of people as possible. I’m guessing this isn’t actually the case but it feels like there is a commission structure in place for the head of the service department. I knew exactly what was wrong and only requested that to be fixed. But because of your system of a mandatory $220 multi point inspection…none of which can be applied to the work I’m requesting to be done, I end up paying $650 for an $83 part and labor. The labor listed is just listed as $336. There’s no mention of hours or what an hourly rate is. It feels like the labor quote is just an estimated number towards your benefit and not an accurate representation of an hourly rate. Do you have an hourly rate for labor? How was this rate labor rate determined? Why is there no listing of the labor hours? I agreed to the rate before the work was done so clearly the labor was estimated ahead of time. I get that. But I find it hard to believe that a simple thing like swapping out the headlight combo switch took much more than an hour…if that. I will not be back.
Victor is very professional, kind and helpful. He always explains throughly so I can understand what needs to happen with my car needs.
Darius was incredibly helpful. Went out of his way to take care of things and made it easy and keep me updated as to the progress during the repair. Great service!
I appreciate everything you did today. Thanks for all you’ve done.
John was very nice and professional. When I express concerns about the appointment being too long because I had an appointment. He did a check, came back and assured me that they would get me out of there in time for my appointment. John was true to his word, I left even earlier than projected. John deserves an award for a job well done.
From the time I arrived to the facility until I left I was treated with the utmost professionalism.
Every employee deserves a substantial raise.
John gave me excellent service & attention
John was personable, polite, and customer service oriented. It's rare to see these days and much appreciated.
Thank you
I forgot to bring my coupons in, but John was very professional & courteous ????
Work was not completed. Odyssey sliding door was removed for motor replacement and not properly aligned when refitted. Now I must return for further work. It’s very annoying that the work was not done properly and that no one noticed the problem.
The AC system seems to work better now than when I first purchased the vehicle.
Victor was an absolute pleasure when handling my car’s maintenance. He was so polite, friendly, and kind. He understood my financial limits and helped create a realistic plan for getting my car on the road! I hope to have him again when I bring my car back. 11/10 review for Victor. Quite possibly the best service I’ve had so far at Honda of Oakland and I’ve been going to this location for 10 years. Thanks so much Victor!!
They really didn’t do anything.it wasn’t necessary.
Mr. Jeffries gave me excellent service!
still need key fob battery & hoping i start getting better mileage now!
Very helpful reasearching tire warranty and repairing popped tire.
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