Chris is wonderful. I’ve worked with him for several years now and he is so knowledgeable, friendly, and responsive. He is a real gem for Honda.
Great customer service and friendly he’s awesome
The representative was very accommodating, the service was completed within the timeframe he stated, and I appreciate receiving the coupon discounts
I was impressed with the through checkin
I received. John answered all my questions
and explained the process. He was friendly
and respectful and I will make a point of
asking for him the next time I’m at Honda.
Tommy was very personable, friendly, and communicative. I appreciated that he checked in throughout the day and made sure I was picked up in time to pick up my car. I requested John Co to work on my car and he spent the entire day doing so. He is the best!!!!
The alignment was not done correctly. Steering wheel is not centered. Car handles worse than before.
Very professional service. Thank you
The light is still trying to come on and car driving different
Thank you to Hing, and to Alan the District Manager.
Always satisfied with the work done on my vehicle
Allen, gentleman who handle my car service paper is an asset to the Honda car service company. Thank you from my heart !
Taz did an amazing job with getting my CR-V serviced as quickly as possible. I was in - n - out in less than an hour!! That’s great customer service!! Thank you Taz!!
The representatives were great. The customer service was great. I didn’t like the result. I’ve paid a total of $440 for two diagnostics just for someone to tell me rodents got to my wires and it’s not covered under a warranty. I’ve lived in the same neighborhood for 30 years and I’ve not once seen a rat or mouse. A few of my neighbors, have the same model Accord and not one of them has the same issue. I was told the wiring was made of soy. That sounds like faulty wiring to me.
Excellent service by Hong!!
Just couldn’t find out pick up time without 2-3 calls.
Taz Stewart is a wonderful advisor and will receives excellent score crom me.
Tommy was great, tpms light came back when I left but no fault of his. He took care of it quickly and professionally.
The service was fine, the communication was really poor. It started out OK and then as the repairs got started there were no updates. I texted the service manager several times letting them know that we needed an estimated time of completion, as we use the car for commuting to work, and still received no updates. I had to call the corporate office and scream at them to even get out in touch with somebody in the actual Oakland location. I'm sure Chris is busy but 6, 8, 10 hours with no update for customers is unacceptable
Victor was extremely nice and helped me out with everything I was concerned about. Give that man a raise ????????????
Social