The team at Frank Leta Honda was wonderful to work with! I had brought my car into another dealership and they did not communicate well, so instead I came to Frank Leta to get the work done. Tyler was fantastic to work with! He took the time to answer all my questions and explain what services were needed. I was even provided a free van to use while my van was being serviced, which was amazing! Tyler communicated very well and was always available if I had questions about my service. I couldn’t have asked for better service.
Said there were new tires put on. They were 12 years old. Said I had a warranty, didn’t cover what needed to be covered. Didn’t give the lien release.
This was my first time at Frank Leta. The service I received was absolutely above and beyond my expectations. My family and I could not be happier. This Frank Leta Honda is the only Honda dealership that I will ever be using moving forward.
Excellent service!! Everyone was professional and kind!! I didn't have to wait long either!!
Randy did a great job. He was polite, knowledgeable, and friendly. Id work with him any time.
Tyler is the best! Always super helpful and organized with our vehicle needs/history. Makes our service appointments quick and easy! Appreciate him!
I appreciate the information that Danielle provided about the maintenance schedule for our car and the associated costs. She did an excellent job of explaining what was needed as well as the future needs. Every aspect of customer service was outstanding. I also appreciated the person who asked each person in the waiting room if they needed anything while we waited.
Randy always takes care of my family. Shoots us straight on what repairs are needed and make sure to communicate the cost.
Stevie was the one that helped me. She was friendly and professional. The shuttle driver was friendly and it’s a much appreciated service. The service center was also able to complete debt removal and touch up paint that day when an estimate was all that had been scheduled. I absolutely bought from Frank Leta Honda again because of my previous service experiences and today was no different.
Thank you to the service team at Frank Leta! The manager Kevin was a HUGE help with the difficulties I had with my car! Belle did a great job communicating, and shout out to Rita for her hospitality. Your team took a tough situation and provided excellent customer service this week.
I came in on a Saturday trying to get my vehicle serviced. I had to make an appointment because all the mechanics left early. No big deal. I come in for my appointment. I get told I can’t get serviced because they have one Buick mechanic that wasn’t in. Mind you, I scheduled this appointment with the service desk lady. Why schedule me on a day knowing there wouldn’t be anyone to service the car? They tell me that they wanted to give me a rental. I am not 21, so I couldn’t receive a rental. I live an hour out, so this dealership is out of the way from where I live. They tell me there’s another dealership that could service me, but is also out of the way coming in at an hour and thirty minutes away. I am frustrated on how this service is ran.
To be transparent..my appt was for 7am...when i was dropped off at 8am...my car was still outside...however the young lady who i spoke to was MORE than sympathetic and helpful and got my car in quickly...id rather be a little late to work then have to reschedule
I don’t feel comfortable going there for two reasons so I had to bring my 77 year old father with me. First reason being the way I was treated last time there by the parts manager and second how bad they lie about services needed. Last time they said I needed new brakes so I went to plaza tire where they said that I did not need new brakes and Frank leta does that a lot and they’ve had a ton of customers face similar issues. So before this oil change, I had plaza do an inspection last week and they said all I needed was a new front left tire. Surprise surprise, the inspection report today stated I needed $4500 worth of service. I regret buying my vehicle here, both actually, will not be buying my next from here and you bet I tell as many people as I can about what you do. I just feel bad for the unknowing customers who think they should trust you but I guess used car salespeople have always had a bad reputation and I see why. Pathetic really.
Tyler has to be one of the best service people in the business. Even with all the headaches of dealing with my warranty company, he maintained a great attitude with me. I will always ask for Tyler in the future because he has my total trust. If he says he’s working on it or trying to get a better deal, I believe him. That is very rare for me when it comes to the business of cars.
Thanks to Tyler and he definitely deserves a raise and a couple extra vacation days!!
Call if you ever want more opinions.
Jason
****-****-xxxx
You guys take care of every weird request I have and always give me peace of mind when I'm driving. I know that myself and my family are safe.
Perfect service! Tyler’s the best!
I am not comfortable everything i paid for was actually completed. The windshield washer fluid in the car was empty after the service although the reciept indicated in 4 placed it was checked and serviced. Not that i am worried about that, as i filled it myself, it the fact that your mech said it was checked and serviced? So my concern is what else wasnt properly completed that i paid for? I did trust your service, but now i am unsure and when paying that much money for service i deserve to know it was actually completed.
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