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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4600 reviews 63%
4 star 1649 reviews 23%
3 star 196 reviews 3%
2 star 408 reviews 6%
1 star 436 reviews 6%
Review Us
Gail D.
5 out of 5
1/14/2026
Samuel was courteous, professional, timely, and efficient. Mostly, he explained and answered all of my questions. It’s clear his customers are his priority. Thank you for the great service I’ve come to expect at Frank Leta Honda! Gail Debro
Robert M.
4 out of 5
1/14/2026
The young lady was awesome
Cierra C.
5 out of 5
1/14/2026
Leigha was great! She was very friendly, knowledgeable and helped us resolve all of our issues.
Will M.
5 out of 5
1/13/2026
Great service (as always)!
Sharon B.
4 out of 5
1/13/2026
I’m amazed at how well your dealership is organized and receive it customers. The whole process from driving in to the service area and then going to wait in the waiting room was almost a pleasure. In fact I could come there every day and enjoy my time with you, but that’s not what this is about. It’s about service and you know how to deliver it. Thank you.
Andrew B.
5 out of 5
1/13/2026
Did elite job took extra care and treated like it was his own five stars
Scott L.
5 out of 5
1/13/2026
Fantastic customer service Very personable service
Patricia H.
4 out of 5
1/13/2026
Leigha took great care of me today and my car was ready before Requested
Joe B.
4 out of 5
1/13/2026
Randy is excellent to work with. I was happy just knowing from the beginning that he was assigned. He helped sort out discrepancies in the vehicle's service history and directed me to the services truly needed at this time.
Ryland F.
5 out of 5
1/13/2026
Great customer service—very kind, patient, and helpful.
Sam M.
5 out of 5
1/13/2026
Great job Well done Thank you Sam
Krishna B.
1 out of 5
1/12/2026
Service contract not applied to oil change charges
Angel G.
4 out of 5
1/11/2026
I had a wonderful experience here! Dashuna provided exceptional customer service and was incredibly kind while I was managing my toddler. Dashuna went above and beyond to be helpful, even showing us where the snacks were at, she also showed us where the great play area was for my child. It made our visit so much easier and more enjoyable—I highly recommend them for anyone looking for a family-friendly environment! Thank you Dashuna for a great experience!
Steven L.
2 out of 5
1/11/2026
The tech made a mistake in the order of the service and drove the truck for 67 miles in order for the truck to pass emissions. The mileage on the receipt failed to indicate the proper mileage on the ‘out’ row of the receipt. Also, that drive used 1/8 tank of gas. Tim, the service rep informed me of the mistake and that the tech had to drive the truck but I was surprised at the amount of the additional mileage and gas usage. The documentation of the mileage wasn’t appropriately recorded and the gas usage wasn’t mentioned. I am dissatisfied about the handling and documentation.
Henrietta W.
4 out of 5
1/11/2026
Randy was very professional and the job was done in a reasonable time I didn't have to wait long
Charles A.
1 out of 5
1/11/2026
Negative reception experience. Left with low tire pressure light coming a mile away. Called back. Was told no one available and would get call back. No call back.
Laura D.
5 out of 5
1/11/2026
I had a great experience as usual. She addressed all our concerns and explained everything clearly.
Karen D.
5 out of 5
1/10/2026
Courteous and kept me informed.
Lois G.
5 out of 5
1/10/2026
Promp reliable service done with courtesy and personal touch by Randy.
Michael P.
5 out of 5
1/10/2026
Thank you for providing feedback! Frank Leta Honda loves reviews! Please feel free to share your experience. Your service writer was Timothy Dobrinic.

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