Tyler and your dealership are great. Very satisfied with the work done.
Tyler always goes above and beyond when any of our cars are in for service.
He communicates extremely well with us and always lets us know the progress of the work being done.
Mike provided great info/communication.
My experience with the service advisor (female) around 11:40 on 3/11/26 was not great.
She did not address me until I asked if she was an advisor. She slid the check-out paperwork to me instructing me to sign it without giving me any information. I asked her to tell me what was done to my car (laymen's terms) and she did do so by reading exactly what was in the sheet. Again, laymen's terms and explanations would have been preferred. Despite being the only Frank Leta customer in the advisor area, I was treated as though the interaction was rushed and insignificant. This was the only time in my many interactions with service advisors at Frank Leta Honda that have been like this. This was a disappointment given the track record previously experienced.
Tyler is the best service agent/manager ever. He is kind, knowledgeable, and has integrity.
I took my vehicle in to have a noise diagnosis. I was given the results of the inspection and the noise was narrowed down to splash shield making contact with the exhaust flex pipe. Another result of the inspection was a RF wheel bearing was making noise. I have only owned the car since October and I noticed a noise but thought it was an engine noise and didn’t give it much thought. I had the issues repaired and once I started driving I immediately noticed that the noise that I thought was an engine noise was no longer present. I realized that I had been driving on a bad bearing for a while. I appreciate the expertise of your service department and will continue to bring my vehicle to your shop. Thank you very much for your professional service. Jack C
I came for emissions and saftey inspection. I was told it includes multi point inspection. After the inspection advisor told me inspection failed due to my exhaust. She told me to replace and provided cost. After checking the paper work found out only clamp or hanger is not installed properly with exhaust. Initially I was given wrong information and kind of felt deceiving me.
I’ve always have had excellent service, except this time. In spite of this, I will continue to come to Frank Leta for service based on prior experience.
Stevie was most informative and a pleasure to work with.
Stevia was wonderful. Answered my call even when she was off work. She’s an asset to Frank Leta.
Belle was very helpful and friendly with my service visit.
... five star, state-of-the-art work by Tyler. But, would like a little lower price! I ended up putting in my own air filter for less than half the price.. but I'll be back
She was very nice and easy to work with!
Leigha always greets me with a big smile and addresses me by my first name, which I always appreciate because it’s a friendly reminder that we are partners in taking care of my car. She always has a kind warm smile and a professional demeanor and is fully attuned to the task at hand and is suggestive for any services needed in the near future. She has this ability to make people feel good about themselves and she really cares. I’m glad I got to work with her sincerely, Ed
Timothy was great! He even took the time to pulled my car out for me so I didn’t have to.
Excellent work. Advisor was prompt and courteous about the status of my vehicle. Job was done in a timely manner.
It was extremely easy to get an appointment and to bring my car in and someone immediately waited on me and then to issued me a courtesy car. On my return to the dealer to turn in the courtesy car and pick up my car my car salesman Zach Lawhead was gracious enough to put on the new plates to my new car.
Tyler was great!! Thank you Tyler for making my Honda experience a good one!!
She was totally UNFRIENDLY. Which is putting it nicely. Does not fit the Frank Leta service. And he put a chip in my windshield when removing tint. Actually the only person who was nice, the ONLY person was the little young girl that met me when I pulled my car in, and she is the same one who delivered it back to me.
I am pleased with the work that was done. Thank you,
Mike Cope
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