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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4587 reviews 63%
4 star 1643 reviews 23%
3 star 196 reviews 3%
2 star 408 reviews 6%
1 star 434 reviews 6%
Review Us
Michael E.
5 out of 5
3/27/2026
Belle was a great advisor for me. Very helpful and friendly while telling me exactly what I needed to know about my vehicle. Thanks Belle!
Anthony P.
5 out of 5
3/27/2026
Stevie is always personable and professional.
Timothy T.
5 out of 5
3/27/2026
Quick positive experience
Micheal W.
5 out of 5
3/26/2026
You guys are the tops and Tyler is the perfect service advisor
Amy M.
5 out of 5
3/26/2026
Best customer service from the entire team at Frank Leta.
Jaylen G.
5 out of 5
3/26/2026
Great service. He went above and beyond!
Jeff W.
5 out of 5
3/26/2026
Tim was very helpful with my decision on which tires I decided to purchase. Great job as always!
Zachary W.
5 out of 5
3/26/2026
Excellent service. Went above and beyond.
Randy J.
4 out of 5
3/26/2026
Thanks Tim
Randal And.
2 out of 5
3/26/2026
When I brought my 2021 pilot in, which only has 52,000 miles on it and we purchased it certified pre owned, I was informed that the thermostat was the issue and that it was not covered under the warranty. When I informed Tyler that it was covered, he simply replied that he put it in the system and it came back as no. He then informed me that the thermostat was not part of the powertrain, so it wasn’t covered. I then told him again that it was and had to go get the warranty book out of the car, before I showed him he did agree to check with a manager, keep in mind that Tyler is the assistant manager. After 30 minutes he got back to me and said it was indeed covered. If I didn’t have more knowledge than the assistant manager, I would have been out close to $700. If you are going to have your employees only depending on what the computer spits out then you are doing your customers a HUGE disservice. If they are working in the service department they should really have the BASIC knowledge of engine parts. Please educate your employees so they can actually be of service to your customers.
Donald O.
4 out of 5
3/25/2026
Another oil change as expected. No problems or long wait. Belle was helpful.
Harriet F.
5 out of 5
3/25/2026
It was a very fast & easy process. Thank you very much !
Kenneth K.
5 out of 5
3/24/2026
Very professional and kept me informed on everything needed and services provided
Rose W.
5 out of 5
3/24/2026
Tyler S.is an excellent asset to your organization He went out of his way to make sure that my experience went very smoothly.
Carl S.
5 out of 5
3/24/2026
Very happy with the service . Appreciated the service and on time with the appointment time ????
Christine S.
2 out of 5
3/24/2026
This is my third car from Frank Letta Honda and your service department has went down in the dumps
Seamus O.
5 out of 5
3/24/2026
Randy is the best! Great communication and explains everything in detail. Great service!
Melinda D.
5 out of 5
3/24/2026
Tyler is so pleasant and thorough. He’s a gem!
Collin R.
1 out of 5
3/22/2026
Stood by car waiting for service advisor for 10-15 minutes. 1.5 hr service time turned into 2 hours. They parked my car behind some poor mom and her toddler changing into a rental car so i couldn’t get out.
Shari R.
5 out of 5
3/22/2026
Danielle was very helpful, professional, knowledgeable ... and cared!

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