My husband and I both bought our cars from south coast Toyota and have only brought our cars to get serviced at south coast. Underneath my Prius, the car is put together with duck tape, the tape is sticking out and when I mentioned to the service agent he just said “well it works doesn’t it”. We have always followed the factory recommendations and get charged for it every time we do our maintenance. I lost my job on Monday and today during my free service for paying for a package special last time I came in, the agent asked if I wanted my filters done again… I got them done the last time. When I declined he seemed irritated and I then took an uber home for $30+, the moment I got home, he messaged me that my car was ready. I told him I living in Santa Ana down the street and he didn’t feel like mentioning my car would only be about a half hour service. When I picked up my car the poor guy driving the car didn’t know the e-break was on. He drove my car with the e-break on from the service center in the back to pick up. I only know because I was confused why he was struggling so much, just to get in my car and realize I would’ve struggled too if I kept driving with the e-break on. It’s safe to say that after my promotion special is satisfied, I’ll be taking my car elsewhere. Really disappointed in the overall service at south coast.
I go all the time to the Service Dept at South Coast Toyota Stephanie is a very good employee always takes care of me and my friends. I had recommended her to a few other guys that I work with and they are very happy with her service.
Frank was helpful and supportive
I brought my car in for routine service 4 weeks ago, at that point I brought up the fact that my window wasn’t rolling up all the way, frank said he ordered a part for my car and it should be here by Tuesday. 2 weeks go by with no correspondence from Frank. I called several times and not one other person could see any part that was ordered. I finally get in touch with frank and he says the part is on back order and will be there the next day. I ask him to call me when it comes in and he never does. A week later I call and he says it’ll be there that same day. I ask him to call me when it comes in and he never did. The next day I call and he says it got here that morning. I bring my car in for service and again no one can see anywhere on my account where a part was ordered. Only frank seems to know about the part. Overall, very disorganized and poor communication.
Richer Misa was helpful, communicative and a very nice guy. I will make him my main point of contact for service. Cheers.
My RAV4 isn’t due for 2000mi. You took care of my empty windshield washer tank. THANK YOU! See you on 2000mi. THANK YOU!
Richard was great. He is the reason I will come back. I purchased my Toyota Prius from HB Toyota. Been servicing my car there every time since 2021. I got sick of the poor service so I decided to try South Coast Toyota. Service was great until I had to goto the cashier. I spoke to Richard on the phone. I was told my car was ready and to see the cashier. They didn’t have my paper work. The cashier couldn’t figure out what was going on. Richard was on lunch. Finally someone closed out my paper work. The bill was higher than Richard and I agreed upon. Another woman from the back office had to come out to help. The hard copy had the amount Richard and I agreed on. The woman who came out said they would honor the lower price. Like they were doing me a favor and it wasn’t in writing. It was a 20 minute mess. I’m sure if Richard was there it would have been easier. I will give South Coast Toyota a second shot. Hopefully next time is better. Next year I’d like to purchase a truck.
I have a good relationship with Richie. He is always honest with me and I trust his suggestions.
The service representative sent me an email when my car was ready, instead of calling me. I sat in the lobby for almost an hour before I saw that email. Why would he send an email when he had confirmed my phone number when I dropped off the car? He also confirmed beforehand that my oil would be changed, but then I found out afterward that my oil would not be changed until 10,000 miles. Had I known I would spend two and half hours (including drive time) to more or less get my tires rotated, I would have saved myself the trip. I had a lot to do today. Sorry to be a complainer, but I don't like wasting time for no reason.
Anna as well as Everett in parts are seriously the best. Couldn’t ask for better people, you are truly a lucky business to have them both. Anna especially has kept us coming back to this dealership for all our needs for well over 10 years now. Best in class every time.
Frank was super nice and kind. I appreciate when people like him coming across my life.
Richer and the staff were so helpful and accommodating. They took care of the issue quickly and I felt completely taken care of.
Thank you Ray and team.
Sincerely,
Warren H
Knowledgeable, thoughtful, answered the questions I had promptly & thoroughly. She really gets what customer service is all about!!
Anna was very helpful and knowledgeable.
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