Looking forward to an honest appraisal and looking forward to design changes on new sienna vehicles.
Service continues to be stellar.
Thanks.
The vehicle drop off and pick up experience was excellent. A service advisor came to me promptly reviewed the maintenance history of my Toyota Tundra and made recommendations and provide an estimate promptly. The communication and expectations were a match. Upon pick up the invoice payment process and vehicle retrieval with an orange pick up ticket worked flawlessly. I was impressed with these processes. As a lean six sigma trained professional I could appreciate Toyota University’s Kaizen quality processes at work.
Ray was wonderful, very clear in his explanations, and he has a very positive vibe! Excellent service!
The service advisor Ana Ochoa did not inform me that there were other repairs they would recommend and for the amount of time they had my truck they could have repaired everything else. So your company lost money.
I have many years going to south coast toyota and ever sense I've met Ana Ochoa she has Been very helpful and nice.
Ray was very knowledgeable, curtious and friendly. I am 100% satisfied with ray.
Ray was great. Appreciated his knowledge and communication!
I brought my car in for a routine maintenance which would have taken 90 minutes, however, it was recommended for the hydraulic brake fluid to be replaced. Estimated wait time was three hours. I agreed to the service and I said I would wait for the vehicle. At 11:30, service person casually tells me it will be ready at 1:30. I expressed my dissatisfaction. Service person told me I could take an Uber. My reply was why would I do that to turn around and come back. Had he told me at 9:00 am when I brought the car in I would have. Car was ready at 12:20. I take umbrage at being taken advantage because I am viewed as an old woman who will not be heard. Perhaps someone will listen in Plano
Ana was very informative throughout the whole process / Service
job well done
Stephanie was fantastic. She kept us informed on everything that was going on and was very helpful. I really appreciate all her hard work.
Raymond has done an amazing job once again. He has been very professional and on top of it when it comes to what is going on with my service. He always goes the extra mile to answer any questions and makes sure that I understand as well. Very pleased with his work ethic and standards in the service industry.
This the third time I have been asked / bother about a trade appraisal offer. Enough already.
He was great and went above and beyond really grateful to him
John was very professional and polite.
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