Very helpful and gracoious
Very nice and informative.
Dear Toyota Service Team,
Today I brought my car in for service and was told it would take approximately three hours. Based on this information, I arranged for my wife to drive from a long distance to pick me up.
Shortly after she arrived, I was informed that my car was already ready.
I would appreciate clearer and more accurate communication regarding service time estimates in the future, as this situation caused unnecessary inconvenience.
Thank you for your attention.
Kind regards,
Babak S
Thank you so much for your excellent service
Ray Jr Carrera was a pleasure to work with from the moment I pulled up to the south coast Toyota service center. He was friendly, attentive and answered every question and concern I had. He went above and beyond to explain everything to me in detail and checked in on me with a status update on my vehicle while I waited inside. 20/10 service and highly recommend. Thanks Ray!
She was a pleasure to work with
She was great and extremely helpful. All of my questions were answered.
Once Raymond reported that my car would not be ready for a day or two and provided me with a loaner, I did not hear from him again. I called and left a message for him to get back to me with an update. Ana Ochoa saw that I had left a message for Raymond and she followed up with me. This experience with Raymond is not typical of the customer service I'm used to at South Coast Toyota. After I picked up my car, I received what seemed to be a generic, short, text message from Raymond thanking me for having my car serviced at SCT. In the future I will be sure to make my service appointments with Ana Ochoa.
You did a great job. The car runs really good. Thank you so much.
The service was great. And fast the only thing I didn't like was when I received the car it smelled like they burnt the clutch a bit and they changed my settings to sport when I brought it in it was in normal settings. But besides that definitely would recommend richer Misa he was true to his word 5 out 5 from me.
Ray was great! He was very thorough and professional.
Rucker showed great customer service and was details when explaining what was going to be done. I’m happy to have had a great experience.
Done when promised.My concerns were well addressed
Ray was super helpful, his kindness was very much appreciated!
Ana was excellent. As was everyone there today. Couldn’t have asked for and easier more straightforward process. Very much appreciated
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