Ray and the tech were amazing and super supportive. However, I can’t say this enough about how your infotainment center software is the worst I’ve had in any vehicle. I’ve never had to adjust the vehicle so much. This is seems like a great vehicle however the architecture of the software is the worst I’ve seen. I’ve literally spent more time in one year, adjusting a vehicle and then it all needs to be reset due to my vehicle stops communicating with my phone, super disappointing. Toyota be better, think about the consumer, stop sucking.
I made an appointment for a key copy, tire replacement and service. I drove an hour and 30 minutes to get there, waited an hour and 30 minutes in the waiting room and 1 hour and 45 minutes to get home. I knew this was going to be a long process, but after waiting all of that time was told the key did not come in or was not ordered so now I’m going to have to come back. This is rude, inconsiderate and unprofessional. If I was told earlier the key part was not ready would have rescheduled for another day. Apparently you guys are not considerate about customers time or want to communicate with them.
She’s very kind and I appreciated how straightforward my experience was.
Ana is wonderful. She is attentive to my concerns and communicates the necessary steps clearly.
Ray was very helpful and friendly today. Great to work with!
Rich the service advisor was excellent and very friendly and knowledgeable. Thank you for the great service and advise on my bZ4X. - Rita and Manish P
Frank did a most excellent job making sure my vehicle was repaired and ready.
Stephanie provided excellent service; clear communication, efficient handling, and a great overall experience. I truly appreciated her help and would gladly work with her again!
Ray always gives me excellent service. He knows what I need and delivers. Ray is a great asset to SCT.
Richie is awesome to help me out as my service advisor!
Ray Jr. did an excellent job and ensured all my needs were met.
Thank you for the follow-up.
Ana was great! She followed thru with all that I asked her to do! It was really nice to be well taken care of. She took care of my needs and helped with my return. She is a valuable employee!!!
I'm ready to receive a survey within few days from TOYOTA. Thanks Eric to provide a professional assistance for my Camry on the 12th.
Frank was very nice. Went above and beyond to help me and show that Toyota does care for its customers.
I didn’t have an appointment today for the services, but I was amazed that they did agree to accept to do the service for my car . I was even more amazed when they done with my care in less than an hour .
Thank you everyone at south coast Toyota.????????????????????
Ray was professional calm and patient with me. Thank you Ray for your great customer experience you provide me
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