Eric was very helpful and attentive. He helped make sure I got the best deal on the services provided.
Fantastic job! Straight and to the point. Thank you
Fast friendly service, honest as well, thank you!
Ana is awesome and gets what's needed handled.
Ray is the man. Super personable and communicative.
Excellent job he took great care of me
Rodriguez was friendly, attentive and took the time to clearly walk me though my options. Really appreciated his helpfulness and follow-up coordination and the care of the whole service team who helped take care of my Venza. Left feeling confident and happy with the service. Will definitely be back!
Service Time – The service took longer than expected, which created inconvenience in managing my schedule.
Transportation Voucher – Since this visit was for a recall (which is not something caused by the customer), I was provided with a $15 transportation voucher. However, my commute to Irvine costs approximately $20 one way. The voucher did not adequately cover transportation, especially considering this was a manufacturer recall and not routine maintenance.
Vehicle Condition Upon Return – When I picked up my car, there was a noticeable sweat odor inside the vehicle. This was concerning and disappointing.
For comparison, I previously purchased my car and completed five years of maintenance service at Toyota of Tustin, and I never experienced this type of issue there. I am considering having the future maintenance services in Tustin.
Left car all day and still have no word if it’s complete? All day for software update.
Excellent service as always !! :)
He was doing a great job. She was helping me and she made me satisfy. Her service was very satisfying.
Ray was great to work with
Richie was kind, respectful and professional throughout the process of handling my maintenance appointment!
Eric was very helpful and answered all my questions
Well trained personal and timely service
I had an amazing experience. I was very satisfied. Frank was very professional and has the best customer service
She was very specific on what kind of service my car needed.
Thanks guys for all your help today.
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