South Coast Toyota Auto Repair Service

Great service, very polite and answered my questions !

Grasias buen servicio

Very displeased with communication Regarding needing to look at battery in trunk for 20,000 mile service Should have been informed when dropping car off or when making appointment to have access to the trunk After paying for service reading reports I find that they could not checkout battery .No one ever mentioned If so the trunk would have been empty I questioned it why? No one called to see if they could move items or if I would like to come and remove them. so I removed items while there and waited for them to check To learn that my battery needed to be charged I waited the 30 minutes then I asked why ? Then they said I needed a new battery I again asked. Why ? The car has 21000 miles and 2 1/2 years old .Then they looked up and found out that the warranty was still valid so no charge .Had I not questioned about charging the battery in the 1 st place I would have never known there was a problem and if I did not question the replacement they were going to charge me !!! not good customer service ! In top of that I had to wait 2 hours after my car was supposed to be done I had made the early appointment at 7:30am so I could get my car back early to be able to be somewhere Instead I picked up at 10ish to find out that it wasn’t done and had to sit and wait 2 hours having to cancel my plans

There is a message on my paper regarding my floor mats and it doesn't make any sense. It states they were replaced but they werent

Stephanie was prompt, communicative, friendly and just overall professional. Thank you.

Friendly and helpful.

John was very responsive and helpful!

Raymond was very helpful. I am satisfied with the service done today!

Anna Ochoa is professional, timely, and respectful.

Thanks. Ray was very helpful ????

The service department is always good and crew are always helpful

Ana is very patient and takes the time to explain what needs to be done

Pedro was very helpful and communicative throughout the process.

Stephanie is great and very prompt/helpful.

John was/is an A+ Professional. He represented SOUTHCOAST Toyota superbly.

I brought my car in for 5000 miles or five month service. Unfortunately during my service my driver side door on the edge was bumped up against something. It scratch the end of my door and knocked a little paint off. They washed my car during the service. But the inside wasn’t vacuumed. And the outside was still wet. I thought that was strange! Richie and the staff were very nice. Just not real happy about my door. Richie said he would make it right and fix it. But it’s still an inconvenience.

Your entire service team is awesome. Jason made sure everything was taken care of the entire time. Super appreciate it.

The service overall is outstanding!

Tomorrow you ok 11:00am

I want to thank Frank cerda and the staff, who took care of my vehicle. Frank is a great advisor.