Trevor was professional as always. I was scheduled to have the recall fixed on my 2020 Rav. I was told it would take 3 hours. I arranged for my Father to pick me up at 7:30 while the vehicle was being repaired. I asked while they were fixing the recall, could they check the suspension. When going over speed bumps they sound like jumping on an old mattress spring. Also, check the brakes for making a pumping sound upon braking. When I returned to pick my vehicle up 7 hours later, I was told the recall parts were on back order and after test driving the car, all of the sounds are normal. I expressed my concern since owning this car 6 years, that the brake pads have never been changed. The records show from previous maintenance, the pads were wearing thin. Had I known the recall parts were on back order, I would have rescheduled for a later date. I’ve always had positive experiences with the service department, but today seems like there was some confusion on the appt that I initially was scheduled for. Anyhow, I paid $78 for the tech to listen for the sounds I was concerned about. There is no need to contact me, I do not want or need any satisfaction. I’m just giving feedback on my experience. Have a nice day. ????
Met with a smile. Fast, personal service, at an amazing price !!
Very good service. Trevor was tremendous.
Always kind and polite and most helpful
Very happy with this dealership
Everyone was great when I dropped off my car.
Professional, kind, efficient, good communicator!
Always pleased with service
Steering wheel is still crooked and truck still pulls to the right. Low tire pressure light is on now and no psi is being recorded to the console. I will be bringing this back to have it fixed ASAP.
Matt handled service well.
Always a pleasure doing business at Toyota South. Staff courteous and professional.
Charlotte is always very kind and eager to help.
Do not think the automatic text is working when vehicle is finished being serviced. I received the text that there was a new report available, and waited thirty more minutes to see if I would get a text that it was completed. No text came, so I called and they showed it was still in progress. I went ahead and came to pick it up to see it was completed. Paid for the service and received the text that it was complete about 10 minutes after I had already left in my car. This may be an issue to check into. Otherwise, always satisfied with Toyota South.
Everything went good today
Took a little longer than expected but found out it was due to them correcting the recall.
Never disappointed with Toyota South! Keep up the good work.
The brakes still squeal. It is now so loud when first backing up that it can be clearly heard throughout our house. Additionally, the initial notes about the warranty service included a fee. Matt cleared up the issue as a technical issue, but that is poor customer experience.
Dalton meet my expectations highly and helped resolve a situation quickly. Unfortunately during my first service of my 25 tacoma 3 wheels were damaged. to be honest i brought to south So I would get the best of service and my vehicle would be treated like it was the techs own vehicle. That expectation was not met. Damaging one wheel was a shock but how do 3 get damaged and not reported to the customer. I called as soon as I saw them and Daulton took care of us quickly. However as you know it should have never happened. It makes me wonder about how the rest of the work was performed frankly. Im a little hesitant to bring again but I do want food service as I bought this vehicle to keep for the long hall. How do we insure I won't have to scrutinize the work the next time?
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