I was not satisfied with this visit. Just like my last service visit here, I had an appointment but still ended up waiting about 3 hours with very little communication or explanation. Having the same long wait and poor communication two visits in a row for routine service feels unreasonable and aggravating, and it makes me reluctant to return
Very courteous &
Professional
Ashton took care of my needs and concerns with neighborly friendliness and zero pressure to do anything I didn’t want to do.
He was an outstanding customer service rep in the service dept. helping me with my new used car 6 month check up and tire rotation, as well as helping me purchase the service plan covering upcoming maintenance needs.
Matt is a great asset to your company. I appreciate his knowledge and insight on our vehicle and he has good communication skills !
Dalton was extremely helpful! He made sure everything was taken care of and I didn't have anything to worry about. I would recommend him to anyone!
Due to technician inefficiency, work on my car hadn’t even started 1.5 hours after appointment time. After another technician started on my car, it was discovered that the wrong part had been ordered. I left the dealership having wasted 2+ hours. The service advisor was professional, courteous and honest. My concern from this visit was technician inefficiency.
I paid for a 12 point inspection, for the 2nd time in a row, that was not completed honestly. What else has been done incorrectly that I've paid for?
Thank you Matt! Some of the Toyota dealerships try to upscale you with things you don’t need. Thank you and your team for a job well done.
This is probably the second or third time I’ve came in for an appointment while the service area customer service workers have COMPLETELY ignored me upon my entering. Instead of greeting me, the woman behind the counter continued on her personal conversation with two other male employees about her son and dog which was requiring surgery. Only about after approximately 15 seconds did she pause and say she will be with me in a moment because the system was having trouble, before going right back to her conversation with the other men. This happens frequently at this location, you come into the service desk area and the workers, in every case female employees, see you come in, don’t say “hi” even, just go back to whatever they’re doing and you’re just left standing there looking around waiting for someone to talk to you.
She was a pleasure to work with!
In all the years I’ve been coming to Toyota it never took so long for service.I had an appointment at 4:15 for an oil change and to have my tires rotated and it took an hour and 45 minutes.
The techs were standing around talking instead of working on my truck. I could have been out of there 25 minutes sooner. Also the car wash missed several spots Billy did vacuum drivers side. Thank you Billy.
Always spectacular service from Charlotte.
I made an appointment to have my 15k mile service done at 4:30 pm, and arrived at that time. My car was not in the service bay until over an hour later. I was not able to leave until after 6:00, and I missed a meeting I needed to be at due to the length of time I sat waiting. I expected that an hour would have been plenty of time to complete this maintenance, and it would have been had my car been serviced at my scheduled appointment time.
At this appt and my last appt - I was there for 3 plus hours. This appt was set for 10AM and was for a tire rotation and balance only. I assumed 2 hours would be enough. After 2 hours and 15 min I was told it would be another hour. Thankfully I had cancelled my appt in Lexington at 1:30 because I would have been charged a $50 no show fee. I do appreciate being shuttled by Toyota 5 miles away to meet friends so I didnt miss that. From now on I will sched an 8AM or a 2 PM appt and hopefully that will be more time conducive.
very helpful. explain easy to understand.
I really like the pick up and return aspect. So convenient. Car was washed and vacuumed too. A very nice touch.
The work took much less time than expected!
Right now it's working really good.
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